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Service Desk Engineer

Job

Covetus, LLC

Blue Bell, PA (In Person)

Full-Time

Posted 4 days ago (Updated 1 day ago) • Actively hiring

Expires 7/7/2026

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Job Description

Job Description:
Roles & Responsibilities:
Job Description Must Have Technical/Functional Skills ServiceDesk E2 ,
ITIL, Windows, MAC, Networking Roles & Responsibilities:
Ticket Logging:
Receive, log, and categorize incidents and service requests.
First-Level Support:
Provide initial troubleshooting and resolution using knowledge base.
User Assistance:
Support users with common issues (password reset, access, basic IT issues).
Escalation:
Identify unresolved issues and escalate to L2/L3 as per
SLA. SLA
Adherence:
Ensure timely response and resolution within agreed SLAs.
Documentation:
Update tickets with accurate actions and resolution details.
Communication:
Keep users informed on status and closure.
Generic Managerial Skills:
Understand SLA s and KPI s
Preferred Qualifications :
BACHELOR OF COMPUTER
SCIENCE