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Service Desk Engineer

Job

ASTRELUX IT INC

Blue Bell, PA (In Person)

$65,000 Salary, Full-Time

Posted 2 weeks ago (Updated 5 days ago) • Actively hiring

Expires 7/12/2026

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Job Description

Must Have Technical/Functional Skills ServiceDesk E2 ,
ITIL, Windows, MAC, Networking Roles & Responsibilities Ticket Logging:
Receive, log, and categorize incidents and service requests.
First-Level Support:
Provide initial troubleshooting and resolution using knowledge base.
User Assistance:
Support users with common issues (password reset, access, basic IT issues).
Escalation:
Identify unresolved issues and escalate to L2/L3 as per
SLA. SLA
Adherence:
Ensure timely response and resolution within agreed SLAs.
Documentation:
Update tickets with accurate actions and resolution details.
Communication:
Keep users informed on status and closure. Generic Managerial Skills, If any
Understand SLA's and KPI's Pay:
$60,000.00 - $70,000.00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off
Experience:
ServiceDesk E2: 5 years (Required)
MAC:
4 years (Required)
Work Location:
On the road