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Service Desk Engineer

Job

K&K Global Talent Solutions

Blue Bell, PA (In Person)

Full-Time

Posted 3 days ago (Updated 15 hours ago) • Actively hiring

Expires 7/7/2026

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Job Description

K&K Global Talent Solutions Inc. is an international recruiting agency that has been providing technical resources in the Canada and the USA region since 1993. This position is with one of our clients in USA, who is actively hiring candidates to expand their teams.
Job Title:
Service Desk Engineer Location:
Blue Bell, PA/onsite Position type: Full time/Permanent role
Descriptions:
Must Have Technical/Functional Skills ServiceDesk E2 ,
ITIL, Windows, MAC, Networking Roles & Responsibilities Ticket Logging:
Receive, log, and categorize incidents and service requests.
First-Level Support:
Provide initial troubleshooting and resolution using knowledge base.
User Assistance:
Support users with common issues (password reset, access, basic IT issues).
Escalation:
Identify unresolved issues and escalate to L2/L3 as per
SLA. SLA
Adherence:
Ensure timely response and resolution within agreed SLAs.
Documentation:
Update tickets with accurate actions and resolution details.
Communication:
Keep users informed on status and closure.