Job Description
Application Support Analyst
POSITION SUMMARY
The Application Support Analyst is responsible for supporting, maintaining, and optimizing business‑critical applications used across a multi‑residential property management portfolio. This role serves as a key liaison between property operations, corporate teams, vendors, and IT, ensuring application reliability, issue resolution, and continuous improvement. The analyst provides day‑to‑day application support, troubleshooting, user assistance, documentation, and contributes to system enhancements that improve operational efficiency and resident experience. ESSENTIAL DUTIES
System Configuration & Enhancements Assist with application configuration, upgrades, patches, and testing activities Participate in system implementations, enhancements, and process improvement initiatives Support reporting, data validation, and integration troubleshooting between systems Help maintain data integrity across applications Documentation & Continuous Improvement Create and maintain application support documentation, SOPs, and knowledge base articles Identify recurring issues and recommend process, system, or training improvements Contribute to testing and validation of system changes prior to production deployment Support audit, compliance, and security requirements as they relate to applications QUALIFICATIONS
Education & Experience:
Bachelor's degree in information systems, Computer Science, Business, or a related field preferred. 2-4 years of experience in application support, systems analysis, or IT support roles. Experience supporting enterprise or SaaS business applications. Strong troubleshooting, analytical, and problem‑solving skills. Excellent written and verbal communication skills. Experience working with ticketing systems and documenting technical issues. Preferred Qualifications Experience in property management, real estate, or multi‑family residential environments. Familiarity with property management platforms (e.g., Yardi, RealPage, or similar systems). Basic understanding of SQL, reporting tools, or data analysis. Experience working with vendors and third‑party application providers. Exposure to application implementations or system upgrades. The "Benefits" of Employment Employee referral payment program Educational Enhancement Program Tuition Reimbursement Medical, Dental, and Vision benefits Life/ AD&D Insurance Paid Parental Leave Long and short term disability Retirement Plan - 401(k) Plan Volunteer & Community Service Opportunities Discount on an apartment at any one of our properties Brand new amenity space that includes a full gym/fitness center and golf simulator Salary range: $65,000-$80,000 If you are hired at Morgan Properties, your overall compensation package will also be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range . Get To Know Us:
Established in 1985 by Mitchell Morgan, Morgan Properties is a national real estate investment and management company headquartered in Conshohocken, Pennsylvania. Jonathan and Jason Morgan represent the next-generation leaders growing the platform and overseeing the business operations. Morgan Properties and its affiliates currently own and manage a multifamily portfolio comprised of more than 400 apartment communities and over 110,000 units located in 22 states. The Company is among the three largest multifamily owners in the nation and the largest in Pennsylvania, Maryland, and New York. With over 2,600 employees, Morgan Properties prides itself on its quick decision-making capabilities, strong capital relationships, and proven operational expertise. #LI-JS1 #AC899917
