Tech Support Level 1

Tech Support Level 1 at World Technologies, Inc Tech Support Level 1 at World Technologies, Inc in Easton, Pennsylvania Posted in 15 minutes ago.

Type:

full-time

Job Description:

Role:

Provide technical support resolving customer issues and closing tickets efficiently. Answer inbound calls, web-cases, assess customer's technical support needs, and handle / route accordingly using documented procedures and available tools. Escalate issues appropriately.

Qualifications:

3+ years experience with customer-facing support responsibilities working in a PC Support environment Detailed knowledge of MS Windows, MS Office Suite, Lotus Notes, Internet, VPN, etc. Familiar with PC hardware in a break/fix environment and local are networking concepts Strong communication skills (both oral and written) Self-starter and the ability to work independently. Take ownership of a process. Strong customer service skills; able to sense and respond appropriately to others. Adaptable / flexible to changing work assignments and perform multiple tasks at once.