Help Desk Analyst (Tier 1) - 26-04632

Job Title:

Help Desk Analyst (Tier 1)

Location:

Harrisburg, PA (Onsite)

Job Type:

Contract Schedule:

Monday - Friday (Onsite) | Telework on

Fridays Interview Process:

In-person interview (approx. 1 hour) Position Overview "Navitas Partners, LLC" is seeking a dedicated Help Desk Analyst to provide Tier 1 technical support in a fast-paced, customer-focused environment. This role is heavily phone-based and requires strong communication skills, reliability, and a passion for delivering excellent customer service. The ideal candidate will have at least 1 year of IT Service Desk or call center experience along with a foundational understanding of IT systems. While technical skills are important, strong interpersonal and customer service abilities are essential for success in this role. Key Responsibilities Provide first-level technical support for hardware, software, and system-related issues via phone Troubleshoot and resolve user issues related to operating systems, applications, and access Handle high-volume inbound calls, including password resets and application support Create, document, and escalate tickets to Tier 2 or external support teams when necessary Guide users through step-by-step troubleshooting procedures Maintain accurate records of issues and resolutions in the ticketing system Support Active Directory tasks including user account and password management Collaborate with team members to ensure timely issue resolution Follow established processes and maintain high customer service standards Required Qualifications 1+ year of IT Service Desk and/or Call Center experience Associate degree in IT or equivalent technical training (preferred) Experience with ticketing or call tracking systems Basic knowledge of Active Directory (user and group administration) Strong understanding of Microsoft Windows and Office 365 Experience troubleshooting Office 365 (permissions, calendar sharing, delegation) Excellent verbal and written communication skills Strong organizational and problem-solving abilities Ability to support users with varying levels of technical knowledge Detail-oriented with the ability to follow documentation and processes For more details reach at resumes@navitassols.com

About Navitas Partners, LLC:

It is a certified WBENC and one of the fastest-growing Technical / IT staffing firms in the US providing services to numerous clients. We offer the most competitive pay for every position. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront. Help Desk Analyst (Tier 1) - 26-04632

Erie, PA Contract Contract Job Title:

Help Desk Analyst (Tier 1)

Location:

Harrisburg, PA (Onsite)

Job Type:

Contract Schedule:

Monday - Friday (Onsite) | Telework on

Fridays Interview Process:

In-person interview (approx. 1 hour) Position Overview "Navitas Partners, LLC" is seeking a dedicated Help Desk Analyst to provide Tier 1 technical support in a fast-paced, customer-focused environment. This role is heavily phone-based and requires strong communication skills, reliability, and a passion for delivering excellent customer service. The ideal candidate will have at least 1 year of IT Service Desk or call center experience along with a foundational understanding of IT systems. While technical skills are important, strong interpersonal and customer service abilities are essential for success in this role. Key Responsibilities Provide first-level technical support for hardware, software, and system-related issues via phone Troubleshoot and resolve user issues related to operating systems, applications, and access Handle high-volume inbound calls, including password resets and application support Create, document, and escalate tickets to Tier 2 or external support teams when necessary Guide users through step-by-step troubleshooting procedures Maintain accurate records of issues and resolutions in the ticketing system Support Active Directory tasks including user account and password management Collaborate with team members to ensure timely issue resolution Follow established processes and maintain high customer service standards Required Qualifications 1+ year of IT Service Desk and/or Call Center experience Associate degree in IT or equivalent technical training (preferred) Experience with ticketing or call tracking systems Basic knowledge of Active Directory (user and group administration) Strong understanding of Microsoft Windows and Office 365 Experience troubleshooting Office 365 (permissions, calendar sharing, delegation) Excellent verbal and written communication skills Strong organizational and problem-solving abilities Ability to support users with varying levels of technical knowledge Detail-oriented with the ability to follow documentation and processes For more details reach at resumes@navitassols.com

About Navitas Partners, LLC:

It is a certified WBENC and one of the fastest-growing Technical / IT staffing firms in the US providing services to numerous clients. We offer the most competitive pay for every position. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.