ITS Student Technician Manager

Position Details Position Summary Position Title ITS Student Technician Manager Posting Number Division Information Technology Services Department Information Technology Services Location Erie, Pa

Position Summary Career Readiness Learning Objectives:

Leadership - This competency encompasses the responsibility of expanding student technician recruitment, participating in student applicant interviews, and assessing and recommending candidates for employment. Coaching and training current team members to enhance their skills in providing customer service and IT support. Communication - The Student Technician Manager will communicate in a clear and organized manner. This competency covers the strong communication skills required to interact effectively with the Gannon community while providing technical support, following directions and supervising and coaching team members. Your primary responsibility as ITS Student Technician Manager will be to expand student technician recruitment, coach and train current team members, manage student scheduling, and ensure the quality of customer service and support activity of student technicians. This position requires you to be available during business hours up to 30 hours per week.

Your daily tasks will include:

Participating in student applicant interviews. Assessing and recommending candidates for employment. Assisting with Tier 1 and Tier 2 support . Managing the student technician schedule. Scheduling and supervising all ITS-related moves relating to ITS equipment including computers and telco transfers. Required Qualifications More than one year of employment with the Gannon University Information Technology Services (ITS) department.

• Current student in good academic standing.
• Supervisory experience.
• Detail oriented with excellent organizational skills.
• Active listener able to follow directions.

Preferred Qualifications Physical Demands Able to lift up to 50 lbs. This position requires sitting for extended periods. Posting Detail Information Number of Vacancies 2 Job Posting Open Date 04/28/2026 Job Posting Close Date 06/30/2026 Special Instructions to Applicants These positions are only available to current and previous student employees of the ITS Department. Supplemental Questions Required fields are indicated with an asterisk (

• ).

• Please describe any previous experience you have working in a customer service enviornment (Open Ended Question)
• When will you graduate?

(Open Ended Question) Applicant Documents Required Documents