Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Customer Technical Support Manager
Job
Akkodis
Glen Mills, PA (In Person)
$55,000 Salary, Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
58
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
Customer Technical Support Manager at Akkodis Customer Technical Support Manager at Akkodis in Glen Mills, Pennsylvania Posted in 11 days ago.
Type:
full-timeJob Description:
Akkodis is Customer Support Manager for a Direct Hire position with a location in Boothwyn PA (Onsite)Salary Range:
$50K-60K/Annum on Fulltime plus Benefit, the rate may be negotiable based on experience, education, geographic location, and other factorsJob Title:
Customer Support Manager Address:
Boothwyn PA (Onsite)Type:
Direct hire SUMMARY We are currently seeking a Customer Support Manager to join our team. Based out of our Boothwyn, PA office, the Customer Support Manager will oversee and assist customer support employees in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints. Supervisory Responsibilities Hires entry-level customer service employees. Provide direct supervision of the technical support staff which may include schedule creation / adherence, discover training needs / provide coaching, and disciplinary actions. Trains new employees in the company's customer service policies, procedures, and best practices. Handles discipline and termination of employees as needed in accordance with company policy. Be the point of contact when it comes to escalations. Roles & Responsibilities Oversee the day-to-day operations and performance of the Support Team. Monitors and reviews calls or other correspondence between representatives and customers. Ensures that representatives are informed about changes to company products and services. Prepares knowledge-based documents such as summaries and responses to frequently asked questions. Identifies opportunities to update or improve customer service procedures and makes recommendations to the Director of Customer Support or other appropriate staff. Provide support where needed for both internal and external customers. Ensure that all customer inquiries and issues are solved correctly and in a prompt and professional manner. Monitor team performance and conduct quality control to reduce errors. Provide expert technical support to dealers and end users. Performs other related duties as assigned.Qualifications:
Prior Customer Support Experience. Bachelor's degree preferred. Excellent communication skills and the ability to professionally communicate with customers over the phone and in written communication. Extensive computer hardware and software knowledge. Ability to proficiently troubleshoot technical hardware issues (preferred). High attention to detail with the ability to learn on the fly. Friendly professional personality with ability to keep composure during difficult calls. Experience with Salesforce a plus. Benefits include but are not limited to: Medical/Dental/Vision 401K PTO/Paid Holidays To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy. The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance