Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to join a client-focused IT support team in Pennsylvania. This contract opportunity has the potential to become permanent and is ideal for someone who enjoys solving technical problems, supporting end users across a Microsoft-based environment, and delivering dependable service both remotely and onsite. The role offers a mix of hands-on desktop support, account administration, and day-to-day operational troubleshooting while working closely with users to keep systems running smoothly.

Responsibilities:

• Deliver timely support for everyday hardware, software, and access-related issues submitted through the service desk.
• Diagnose and resolve problems affecting desktops, laptops, printers, and other end-user devices in both remote and onsite settings.
• Prepare and deploy workstations, install business applications, and set up user profiles and accounts for new or existing staff.
• Monitor technical alerts and respond to basic network or connectivity issues using internal support and monitoring tools.
• Perform routine administration tasks within Active Directory and Microsoft 365 to maintain user access and system functionality.
• Apply patches, support endpoint protection efforts, and help maintain a secure desktop environment across supported devices.
• Keep support records accurate and up to date, ensuring troubleshooting steps and resolutions are clearly documented.
• Recognize repeated support trends and share recommendations that improve service quality and reduce recurring incidents.
• Travel to client locations as needed to provide in-person technical assistance and equipment support.