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IT Service Desk Analyst
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AmeriGas
King of Prussia, PA (In Person)
Full-Time
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Job Description
IT Service Desk Analyst
- Full Time AmeriGas
- King Of Prussia, PA Apply Now Posted on 06/01/26 (
Ref:
PAsbkCevEF-29673-en_US)Requisition Number:
29673 When you work for AmeriGas, you be a part of something BIG! Founded in 1959, AmeriGas is the nation's premier propanepany, serving over 1.5 million residential,mercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+ distribution points across the United States. Posting Job Summary (Purpose): To provide central point of contact between users and the ITanization. Offers first line highly responsive support to users on a day-to-day basis. Emphasis on exceptional customer service, first call resolution and timely escalation of unresolved incident/service request.Key Characteristics:
- Customer focus
- Good listener andmunicator to effectively assist customers and provide resolutions
- Ability to manage time to be available to respond to customer issues
- Technical capability, not expert
Duties & Responsibilities:
- Able to respond to customer contacts via Phone and Email, providing excellent customer service, and fast and courteous incident resolution.
- Available within phone system at least 8 hours per day to receive iing contacts.
- Quick response to requests for support, problem analysis, initial resolution and/or escalation.
- Communicate with IT users regarding their issues, both verbally and by written correspondence.
- Thorough documentation of customer issues in a ITSM ticketing system, manage personal queue from initial ticket reporting through ticket resolution, including documentation and update of d knowledge base as needed.
- Provide first level support to end-users. This involves user support for all business lines and related departments including: productivity software,work maintenance and other end-user support duties as assigned.
- Able to prioritize and manage time based on the needs of the users as balanced with thepany directives.
Knowledge, Skills and Abilities:
- Excellent telephone, oral and writtenmunications skills.
- Excellent customer service skills, including the ability to work with users of all ability levels.
- Working knowledge of Windows operating system, MS Office suite (Word, Excel, PowerPoint, and Outlook).
- Knowledge of VoIP phone systems preferred.
- Knowledge of Citrix environment preferred.
- Knowledge of Thin-Client technology preferred.
- Ability to follow team prores and documentation.
- Ability to quickly learn proprietary applications that are core to the business.
- Strong drive for proactive continuous self and process improvement.
- Thrive in an environment w team and individual performance is measured on multiple characteristics.
Education and Experience Required:
- Associates or Bachelor's Degree in a related field preferred but not required.
- CompTIA A+ (Plus) Certification preferred not required. (in place of degree)
- 1•2 years' experience working in a related IT environment or providing strong Customer Service to internal or external customers.
Other Requirements:
- Ability to work flexible scles including after hours and weekend work as required if needed to respond to business need, and emergency events.
- Minimal travel to other FSC sites.