Help Desk/Desktop Support Analyst

We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Lancaster, California. This is a long-term contract position where you will play a crucial role in providing technical assistance and ensuring smooth system operations. Your expertise in troubleshooting, Windows environments, and service desk management will be vital in supporting end users effectively.

Responsibilities:

• Provide technical support to end users through troubleshooting hardware, software, and network issues.
• Manage and resolve service desk tickets promptly to ensure minimal disruption to users.
• Administer and maintain Active Directory accounts, including user authentication and permissions.
• Install, configure, and update Microsoft Windows 10 operating systems and related applications.
• Identify and address technical problems through detailed analysis and problem-solving approaches.
• Collaborate with team members and departments to improve IT support processes.
• Ensure the security and functionality of desktops, laptops, and other IT equipment.
• Document technical issues and resolutions to build a knowledge base for future reference.
• Assist in onboarding new users by setting up accounts and configuring devices.
• Provide guidance and training to users on system functionalities and best practices.