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Network Technician
Job
Black Box Corporation
Lawrence, PA (In Person)
Full-Time
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Job Description
Job Summary Black Box Corporation is seeking a detail-oriented NetworkTechnician to support our Networking, KVM, and AV product groups. This hands-on role is responsible for system configuration, imaging, testing, troubleshooting, and lifecycle support of customer solutions in a warehouse/manufacturing environment. The ideal candidate is technically inclined, comfortable working with both hardware and software, and able to accurately follow technical documentation and build instructions. Key Responsibilities Configure, assemble, and test Networking, KVM, and AV solutions in a warehouse/manufacturing environment Perform IP addressing, system imaging, and device configuration Manage KVM systems, including licensing and ongoing configuration Perform firmware upgrades on supported hardware and systems Troubleshoot hardware, software, and connectivity issues Receive, inspect, and process customer returns (RMA) for repair or credit, ensuring proper documentation and tracking Diagnose returned equipment to determine repair requirements or eligibility for credit Verify system functionality against customer and project requirements Accurately read, understand, and follow user manuals, technical documentation, and build instructions Document configurations, test results, return evaluations, and quality issues as required Support continuous improvement of lab operations and return-processing procedures Required Skills & Qualifications Strong knowledge of: Networking fundamentals KVM systems AV product groups Experience with: IP addressing and network configuration System imaging Hardware and software troubleshooting Firmware upgrades Ability to read and interpret technical manuals and documentation Working knowledge of: