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Deskside Support Engineer - Malvern, PA

Job

Thunderhawk Technology Partners

Malvern, PA (In Person)

Full-Time

Posted 3 days ago (Updated 14 hours ago) • Actively hiring

Expires 7/7/2026

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Job Description

Job Titles:
Deskside Support Engineer Location:
Malvern, PA Duration:
6+
Months Job Summary:
Looking for a Deskside Support Engineer with strong L2/L3 Desktop Support experience. The candidate should have excellent troubleshooting skills, experience supporting VIP users, managing desktop environments, ServiceNow ticketing, device validation, printer support, and hands-on hardware/software issue resolution.
Required Skills:
L2/L3 Desktop Support ServiceNow Desktop Management /
Infrastructure Support Windows Operating Systems MS Outlook MS Office Suite Printer Support & Troubleshooting Device Validation & Inventory Management VIP User Support Key Responsibilities:
Provide L2/L3 desktop support for end users. Troubleshoot hardware, software, OS, Outlook, and Office-related issues. Support VIP users and executive staff. Perform device validation and physical inventory checks. Troubleshoot printer and peripheral issues. Power on/off devices and perform basic hardware diagnostics. Reset remote management IDs and passwords. Reseat cables and verify hardware connectivity. Assist remote teams with troubleshooting and issue resolution. Analyze console messages, stop errors, and blue screen issues. Report hardware failures and system errors. Update and manage incidents through ServiceNow. Work collaboratively with internal teams, vendors, and customers.
Must-Have Screening Questions:
How do you troubleshoot a Windows machine experiencing frequent Blue Screen (BSOD) errors? What steps would you take if Outlook is not sending or receiving emails? Describe your experience supporting VIP/Executive users. How do you handle printer connectivity and printing issues? What is your experience with ServiceNow ticket management and incident resolution?