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Information Technology Support Specialist

Job

Net2Source (N2S)

Malvern, PA (In Person)

Full-Time

Posted 3 days ago (Updated 13 hours ago) • Actively hiring

Expires 7/17/2026

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Job Description

Information Technology Support Specialist at Net2Source (N2S) Information Technology Support Specialist at Net2Source (N2S) in Malvern, Pennsylvania Posted in about 20 hours ago.
Type:
full-time
Job Description:
Job Title:
Senior IT Support Specialist -
End User Computing Location:
Malvern, PA 19355
Duration:
04 months
Schedule:
6:00 AM - 2:00 PM EST Position Summary
  • This is a role to support the site directly onsite all week with a service bar / genius bar style service.
  • They will support all End User Compute, networking patching, smart hands, audio visual / conference room / MTR assistance.
  • Will need to understand PC and MAC, OT networks, and M365 Office Suite items.
  • Performs IT operations and maintenance activities according to approved procedures, guidelines and standards.
  • Supports customization and facilitates IT operations and maintenance processes.
  • Implements programs and procedures for safeguarding data/information security and safety.
  • Executes and/or organizes relevant testing activities.
  • Designs and documents existing and changed IT operational processes.
  • Develops necessary service levels in order to fulfill business requirements.
  • Performs 2nd-level user help desk activities, individual coaching and trainings. Qualifications Experience
  • 8-10 years of experience. Knowledge
  • Deep professional know-how and experience in one Sub Job Family.
  • Masters domain and transfers and applies know-how in various contexts.
  • Solid professional judgment and problem-solving competence.
  • Improves existing processes and approaches. Responsibilities
  • Support End User Computing environments and onsite user services.
  • Provide networking patching and smart hands support.
  • Support Audio Visual systems, conference rooms, and Microsoft Teams Rooms (MTR).
  • Troubleshoot and support PC and Mac environments.
  • Support OT networks and Microsoft 365 applications.
  • Perform IT operations and maintenance activities according to approved procedures, guidelines and standards.
  • Support customization and facilitate IT operations and maintenance processes.
  • Implement programs and procedures for safeguarding data/information security and safety.
  • Execute and/or organize relevant testing activities.
  • Design and document existing and changed IT operational processes.
  • Develop necessary service levels to fulfill business requirements.
  • Perform 2nd-level user help desk activities, individual coaching, and training.