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Customer Support Manager
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Akkodis
Marcus Hook, PA (In Person)
$55,000 Salary, Full-Time
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Job Description
Customer Support Manager at Akkodis Customer Support Manager at Akkodis in Marcus Hook, Pennsylvania Posted in 1 day ago.
Monitors and reviews calls or other correspondence between representatives and customer s.
Ensures that representatives are informed about changes to company products and service s.
Prepares knowledge-based documents such as summaries and responses to frequently asked question s.
Identifies opportunities to update or improve customer service procedures and makes recommendations to the Director of Customer Support or other appropriate staf f.
Provide support where needed for both internal and external customer s.
Ensure that all customer inquiries and issues are solved correctly and in a prompt and professional manne r.
Monitor team performance and conduct quality control to reduce error s.
Provide expert technical support to dealers and end user s.
Performs other related duties as assigne d.
Bachelor's degree preferr ed.
Excellent communication skills and the ability to professionally communicate with customers over the phone and in written communicati on.
Extensive computer hardware and software knowled ge.
Ability to proficiently troubleshoot technical hardware issues (preferre d).High attention to detail with the ability to learn on the f ly.
Friendly professional personality with ability to keep composure during difficult cal ls. Equal Opportunity Employer/Veterans/Disa bled Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Type:
full-timeJob Description:
currently seeking a Customer Support Manager to join our team. Based out of our Boothwyn, PA office, the Customer Support Manager will oversee and assist customer support employees in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints. This role will pay between $50,000 per year to $60,000 per year plus annual bonuses. Supervisory Responsibilitie sHires entry-level customer service employees .Provide direct supervision of the technical support staff which may include schedule creation / adherence, discover training needs / provide coaching, and disciplinary actions .Trains new employees in the company's customer service policies, procedures, and best practices .Handles discipline and termination of employees as needed in accordance with company policy .Be the point of contact when it comes to escalations . Roles & Responsibiliti esOversee the day-to-day operations and performance of the Support Tea m.Monitors and reviews calls or other correspondence between representatives and customer s.
Ensures that representatives are informed about changes to company products and service s.
Prepares knowledge-based documents such as summaries and responses to frequently asked question s.
Identifies opportunities to update or improve customer service procedures and makes recommendations to the Director of Customer Support or other appropriate staf f.
Provide support where needed for both internal and external customer s.
Ensure that all customer inquiries and issues are solved correctly and in a prompt and professional manne r.
Monitor team performance and conduct quality control to reduce error s.
Provide expert technical support to dealers and end user s.
Performs other related duties as assigne d.
Qualificatio ns:
Prior Customer Support Experien ce.Bachelor's degree preferr ed.
Excellent communication skills and the ability to professionally communicate with customers over the phone and in written communicati on.
Extensive computer hardware and software knowled ge.
Ability to proficiently troubleshoot technical hardware issues (preferre d).High attention to detail with the ability to learn on the f ly.
Friendly professional personality with ability to keep composure during difficult cal ls. Equal Opportunity Employer/Veterans/Disa bled Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Disclaimer:
These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a cl ient. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-p olicy. The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as appl icable:- The California Fair Cha nce Act
- Los Angeles City Fair Chance Or dinance
- Los Angeles County Fair Chance Ordinance for Em ployers
- San Francisco Fair Chance Or dinance