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Desktop Support Analyst

Job

FOURANS LLC

Mechanicsburg, PA (In Person)

$52,000 Salary, Full-Time

Posted 6 days ago (Updated 2 days ago) • Actively hiring

Expires 7/12/2026

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Job Description

This position serves as an Information Technology (IT) and Field Services Section Support Analyst responsible for 2nd level support in troubleshooting and resolving hardware and software issues for Correctional Industries (CI). This is not remote work and is 100% onsite.
Description of Duties:
Troubleshoots, diagnoses, and resolves hardware, software, network and inter-connectivity issues. Contracts technical staff or arranges for vendor service when necessary, and follows up to ensure work is completed appropriately. Services printers. Restores data to file servers and workstations and re-configurements for the Local Area Network (LAN). Coordinates networking, distributed systems, and data communications by selecting and allocating proper hardware, and programming applications. Participates in network setups, including all hardware and software necessary for network operation and functionality. Acquires, installs, and maintains hardware and software. Installs network hardware, software and components according to installation standards to ensure operability. Obtains approvals and supervisory clearance to install SAP, SCSC, E-mail, Internet, mainframe, etc. Installs newly revised software, such as operating systems, utilities, Internet, SAP, E-mail, etc. and other network software; enters commands and observes system functions to verify correct system operation. Modifies and manipulates group policy. Installs, terminates, tests, and maintains all types of cables and wiring found in a networked environment. Transfers user files and programs as needed or when an upgrade is performed.
Pay:
$25.00 per hour
Work Location:
In person