Technical Support Analyst II

Location:

Carnot-Moon, PA Salary:

$22.00 USD Hourly - $22.15

USD Hourly Description:

Technical Support Analyst II Assignment Details :

Pay Rate:

$22.15

Work Location :

Moon Township, PA 15108 Role Overview The Technical Support Analyst II is a customer-centric role responsible for providing technical support to the end-user community and associated enterprise applications, network connectivity, desktop infrastructure (both physical and virtual), operating systems, software, hardware, and peripherals. Key Responsibilities Provide technical support to end users across enterprise applications, network connectivity, desktop infrastructure (physical and virtual), operating systems, software, hardware, and peripherals. Handle multiple communication channels for support requests, including: Incoming calls Tickets within the ServiceNow ticketing system Instant messaging Email (Microsoft & Google) Record and resolve reported incidents, service requests, and access requests within agreed service levels. Investigate and respond to all support requests by following documented processes and procedures. Restore or fulfill IT services for end users in the most efficient manner available. May include after-hours support. By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.

Contact:

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