Technical Support Analyst II

Technical Support Analyst II Moon Township, PA 15108

Posted:

02/17/2026

Employment Type:

Contract

Job Category:

Other

Job Number:

25517 Job Description Technical Support Analyst II

Location:

Moon Township, Pennsylvania About the

Role:

We are seeking a customer-focused Technical Support Analyst II to provide high-quality technical support to our end-user community. This role is responsible for supporting enterprise applications, network connectivity, desktop infrastructure (physical and virtual), operating systems, software, hardware, and peripherals. Key Responsibilities Provide Tier II technical support across desktop, virtual environments, enterprise applications, and network connectivity Manage support requests through multiple channels including phone, ServiceNow tickets, instant messaging, and email (Microsoft & Google platforms) Log, prioritize, investigate, and resolve incidents, service requests, and access requests within agreed SLAs Follow documented processes and procedures to restore IT services quickly and effectively Troubleshoot hardware, software, OS, and peripheral issues across diverse user environments Deliver a positive, professional end-user experience with strong communication and customer service skills Required Qualifications 2+ years of experience in IT Support, Service Desk, or Technical Support role Experience working in a ticketing system (ServiceNow preferred) Strong troubleshooting skills across Windows operating systems, desktop hardware, and enterprise applications Experience supporting virtual desktop environments

Keywords:

Help Desk Support, Desktop Support, Technical Support Analyst, Windows, Exchange, Active Directory, ServiceNow, Ticketing, Troubleshooting #LI-BR1

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