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Service Desk Engineer

Job

Tata Consultancy Services

Norristown, PA (In Person)

$62,500 Salary, Full-Time

Posted 4 days ago (Updated 1 day ago) • Actively hiring

Expires 7/7/2026

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Job Description

Service Desk Engineer at Tata Consultancy Services Service Desk Engineer at Tata Consultancy Services in Norristown, Pennsylvania Posted in about 6 hours ago.
Type:
full-time
Job Description:
Blue Bell, PA | 4 - 6 years of experience Job Description Must Have Technical/Functional Skills ServiceDesk E2 ,
ITIL, Windows, MAC, Networking Roles & Responsibilities Ticket Logging:
Receive, log, and categorize incidents and service requests.
First-Level Support:
Provide initial troubleshooting and resolution using knowledge base.
User Assistance:
Support users with common issues (password reset, access, basic IT issues).
Escalation:
Identify unresolved issues and escalate to L2/L3 as per
SLA. SLA
Adherence:
Ensure timely response and resolution within agreed SLAs.
Documentation:
Update tickets with accurate actions and resolution details.
Communication:
Keep users informed on status and closure. Generic Managerial Skills, If any
Understand SLA's and KPI's Base Salary Range :
$55,000 to $70,000
Per Annum TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage:
Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support:
Maternal & Parental Leaves.
Insurance Options:
Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth:
Commuter Benefits & Certification & Training Reimbursement.
Time Off:
Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance:
Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. #LI-SV2 #LI-KUMARAN