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Desktop Support Analyst

Job

Robert Half

Philadelphia, PA (In Person)

Full-Time

Posted 2 days ago (Updated 6 hours ago) • Actively hiring

Expires 6/29/2026

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Job Description

We are looking for a Desktop Support Analyst to provide hands-on technical support for end users in a healthcare environment in Philadelphia, Pennsylvania. This is a Contract position focused on maintaining reliable workstation performance, resolving desktop-related issues, and delivering responsive support across Windows-based systems. The ideal candidate brings practical experience with hardware troubleshooting, account administration, and desktop imaging while ensuring a smooth day-to-day technology experience for staff.
Responsibilities:
  • Provide technical assistance for desktop computers, workstations, and peripheral devices, diagnosing issues and restoring functionality in a timely manner.
  • Install, configure, and support Windows 10 systems to ensure consistent performance, security, and usability for end users.
  • Manage user accounts and access requests within Active Directory, including password resets, permissions updates, and basic account maintenance.
  • Perform desktop imaging, system setup, and equipment deployment for new and existing employees across the organization.
  • Troubleshoot hardware-related problems involving PCs, monitors, docking stations, printers, and other end-user equipment.
  • Document support activities, recurring issues, and resolution steps to improve service efficiency and knowledge sharing.
  • Coordinate device replacements, software installations, and workstation upgrades in alignment with operational needs.
  • Escalate complex incidents when necessary and collaborate with broader IT teams to achieve timely resolution.