Desktop Support Analyst - $25/hourly - $28/hourly

Desktop Support Analyst

• $25/hourly
• $28/hourly Volto Philadelphia, PA Job Details Contract $25
• $28 an hour 17 hours ago Benefits Tuition reimbursement Qualifications Some college Operating systems Interpersonal skills Military Equipment troubleshooting Printer (troubleshooting support) High school diploma or GED IT experience within healthcare Computer hardware Hardware support Telecommunication IT IP networking Hospital experience CompTIA A+

Full Job Description Position:

Support Analyst I Location:

Philadelphia, PA 19104 (Multiple Campuses

• 100% Onsite)

Duration:

13 Weeks with

Possibility of Extension Shift:

5x8

Days Pay Rate:

$25

• $28/hour on W2

Job Summary:

We are seeking a dedicated and customer-focused Support Analyst I to provide Tier 1 technical support across multiple hospital campuses. The ideal candidate will have hands-on experience with hardware deployments, printer support, troubleshooting end-user devices, and supporting healthcare environments. This role serves as the first point of contact for IT support, ensuring timely issue resolution and excellent customer service. The Support Analyst I will diagnose and resolve hardware, software, networking, and peripheral equipment issues either remotely, over the phone, or onsite while maintaining compliance with hospital IT security and operational standards.

Key Responsibilities:

Provide Tier 1 support for PCs, end-user devices, printers, peripherals, operating systems, and application software. Diagnose and resolve technical issues via phone, remote tools, or onsite support. Deploy and configure PCs, printers, and other IT equipment across multiple locations. Track, document, and manage service requests and incidents through ticketing systems. Escalate Tier 2 issues to the appropriate support teams when necessary. Manage Level 1 service queues and ensure accurate categorization and assignment of incidents. Maintain strong customer service standards and ensure timely issue resolution. Support incident management, problem management, and change management processes. Coordinate with internal stakeholders and support teams to resolve technical issues efficiently. Maintain knowledge of Microsoft operating systems, deployment, imaging, security, licensing, and compliance processes. Support networking and connectivity troubleshooting using TCP/IP fundamentals. Ensure compliance with hospital information security policies and healthcare regulations. Recommend process improvements to reduce repeat incidents and improve service quality.

Required Qualifications:

High School Diploma or equivalent required. CompTIA A+ Certification required. 3-5 years of experience in EUD Support, Service Desk, or Desktop Support environment. Experience with PC and printer deployment projects required. Hands-on experience supporting printers, PCs, networking, and telecommunication hardware. Previous hospital or healthcare IT support experience required. Must have reliable transportation and ability to travel between offsite locations. Strong troubleshooting, documentation, communication, and organizational skills. Working knowledge of Microsoft operating systems, deployment, imaging, and troubleshooting. Basic understanding of TCP/IP networking protocols. Ability to work independently and within a team environment.

Preferred Qualifications:

Technical School Diploma or Some College preferred. Certifications such as Network+, Security+, MCP, MCSA, CCNA, ITIL Foundations, ACSP, or Lexmark/Lenovo Self Maintainer preferred. Experience with medical terminology or healthcare service desk support preferred. Military background is a plus. Previous experience working at CHOP is a plus. Participation in organized sports is a plus.

Ideal Candidate Profile:

The ideal candidate is a technically skilled and service-oriented IT professional with strong troubleshooting abilities, healthcare support experience, and hands-on deployment expertise. Candidates must be comfortable working onsite across multiple campuses while delivering exceptional customer support in a fast-paced healthcare environment.

Pay:

$25.00

• $28.

00 per hour

Benefits:

Tuition reimbursement Application Question(s): Best Way and Time Frame to reach you. Please help me with your most convenient email to connect with you.

Education:

High school or equivalent (Preferred)

Experience:

EUD Support, Service Desk, or Desktop Support:

4 years (Required) PC and printer deployment projects: 1 year (Required) hospital or healthcare IT support: 1 year (Required) reliable transportation and ability to travel: 1 year (Required) Microsoft operating systems, deployment, imaging: 1 year (Required)

License/Certification:

CompTIA A+ (Required) Network+, Security+, MCP, MCSA, CCNA, ITIL Foundations (Preferred) Shift availability: Day Shift (Preferred) Ability to

Commute:

Philadelphia, PA 19104 (Preferred) Ability to

Relocate:

Philadelphia, PA 19104: Relocate before starting work (Preferred)

Work Location:

On the road