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Help Desk/Desktop Support Analyst
Job
Robert Half
Philadelphia, PA (In Person)
Full-Time
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Job Description
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical assistance for end users in Philadelphia, Pennsylvania. This Long-term Contract position focuses on resolving day-to-day hardware, software, and account access issues while helping maintain a stable Windows-based environment. The ideal candidate brings strong troubleshooting ability, responds effectively to service requests, and delivers clear, detail-oriented support across a range of desktop technologies.
Responsibilities:
- Provide first-line and deskside technical support for users experiencing issues with Windows systems, desktop applications, and related equipment.
- Troubleshoot and resolve incidents involving login access, system performance, software functionality, and general workstation problems in a timely manner.
- Manage user accounts and permissions within Active Directory, including routine updates and access support.
- Monitor, document, and close service desk tickets while keeping accurate records of issues, actions taken, and final resolutions.
- Install, configure, and support Microsoft Windows 10 devices to ensure consistent operation and user productivity.
- Escalate more complex technical concerns when necessary and collaborate with other support resources to restore service efficiently.
- Assist with standard desktop setup activities, including device preparation, software installation, and basic user support during deployment or refresh tasks.