Skip to main content
Tallo logoTallo logo
Apply for this opportunity

This job application is on an outside website. Be sure to review the job posting there to verify it's the same.

Apply Offsite

Helpdesk Coordinator

Job

NavitasPartners

Philadelphia, PA (In Person)

Full-Time

Posted 3 days ago (Updated 12 hours ago) • Actively hiring

Expires 7/17/2026

Review key factors to help you decide if the role fits your goals.
How is this calculated?
Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
58
out of 100
Average of individual scores

Were these scores useful?

Skill Insights

Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.

Job Description

Helpdesk Coordinator NavitasPartners - 4.0 Philadelphia, PA Job Details Contract 12 hours ago Qualifications Performance monitoring Operations coordination Incident management software
Metrics Reporting Key Performance Indicators Full Job Description Helpdesk Coordinator Location:
Philadelphia, PA Job Type:
Long-Term Contract Work Setting:
Onsite Position Overview We are seeking a Helpdesk Coordinator to oversee day-to-day Helpdesk operations and ensure efficient ticket routing, escalation, and communication across IT teams. The ideal candidate will have experience coordinating IT support activities, monitoring service performance, and maintaining effective communication between technical teams and end users. Responsibilities Assign, prioritize, and track IT service requests and incidents. Monitor Helpdesk metrics, ticket queues, and service level performance. Coordinate ticket routing and escalation to appropriate support teams. Communicate system outages, maintenance activities, and service updates to staff. Support process improvement initiatives to enhance service delivery and operational efficiency. Maintain documentation of support procedures, workflows, and operational processes. Collaborate with IT teams to ensure timely resolution of issues and requests. Requirements 3-5 years of experience in IT support coordination, Helpdesk operations, or service dispatch. Experience with ITSM platforms such as ServiceNow, ManageEngine, or similar tools. Strong communication, organizational, and multitasking skills. Ability to manage multiple priorities in a fast-paced support environment. Experience monitoring service levels and operational performance metrics. Ability to work onsite and support mission-critical IT operations.