Skip to main content
Tallo logoTallo logo
Apply for this opportunity

This job application is on an outside website. Be sure to review the job posting there to verify it's the same.

Apply Offsite

Helpdesk Technician III

Job

NavitasPartners

Philadelphia, PA (In Person)

Full-Time

Posted 3 days ago (Updated 12 hours ago) • Actively hiring

Expires 7/17/2026

Review key factors to help you decide if the role fits your goals.
How is this calculated?
Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
45
out of 100
Average of individual scores

Were these scores useful?

Skill Insights

Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.

Job Description

Helpdesk Technician III NavitasPartners - 4.0 Philadelphia, PA Job Details Contract 12 hours ago Qualifications Network troubleshooting Defect resolution root cause analysis Operating system updates Patch management Desktop (troubleshooting support) Computer management UEM Desktop administration Active Directory management Failure analysis
Full Job Description Helpdesk Technician III Location:
Philadelphia, PA Job Type:
Long-Term Contract Work Setting:
Onsite Position Overview We are seeking a Helpdesk Technician III to provide advanced technical support for end users in a fast-paced enterprise environment. This role is responsible for resolving complex hardware, software, and network issues, supporting endpoint management initiatives, and collaborating with infrastructure teams to ensure reliable IT operations. The ideal candidate will also serve as a technical resource for junior support staff while maintaining high service quality standards. Responsibilities Handle escalated Helpdesk incidents and service requests requiring advanced technical troubleshooting. Coordinate with infrastructure and support teams to perform root-cause analysis and resolve recurring issues. Manage device imaging, software deployment, patch management, and endpoint administration tools. Troubleshoot complex hardware, software, operating system, and network-related issues. Document incidents, resolutions, and support activities within the ticketing system. Assist with knowledge sharing and technical guidance for junior technicians. Maintain high service quality and support operational continuity in a 24/7 environment. Ensure timely resolution of issues while adhering to established service levels. Requirements 4-6 years of enterprise IT support or advanced Helpdesk experience. Deep knowledge of Windows operating systems, Active Directory, and endpoint management tools. Strong troubleshooting skills across hardware, software, networking, and user support environments. Experience with device imaging, patch management, and endpoint administration. Ability to perform root-cause analysis and resolve complex technical issues. Experience working in high-availability, secure, or mission-critical environments. Strong communication, customer service, and documentation skills. Ability to work onsite and support operational IT needs.