IT Help Desk Technician - Level 2

IT Help Desk Technician - Level 2 PMC Property Group - 3.0 Philadelphia, PA Job Details Permanent | Full-time $55,000 - $60,000 a year 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance Employee discount Life insurance Referral program Retirement plan Qualifications Jira Customer communication Teamwork Property management tools Microsoft Outlook Incident management Smartphone (troubleshooting support) Automation Laptop (troubleshooting support) Yardi Process improvement Equipment troubleshooting Mid-level Windows Printer (troubleshooting support) Android 3 years System maintenance Analysis skills Patch management Cloud-based systems Zendesk Computer hardware Task prioritization CompTIA Network+ Azure AD Customer support ticket management Mentoring Computer networking Software documentation Mobile device management Organizational skills Microsoft Teams SharePoint Technical writing macOS ServiceNow IT Training CompTIA Security+ Communication skills PowerShell CompTIA A+ Intune Active Directory management Mobile devices

Full Job Description Salary Range:

$55,000 - $60,000 annually

Location:

Onsite in Center City Philadelphia About PMC Property Group, LLC PMC Property Group, LLC is a well‑established property management company dedicated to providing quality apartment homes to residents from all walks of life. We are a stable, long‑term organization managing a large residential portfolio across multiple cities on the East Coast. Our success is driven by strong teams, operational excellence, and a commitment to professionalism. Position Summary We are seeking a highly motivated IT Help Desk Technician - Level 2, to provide advanced technical support to end users, resolve issues related to hardware, software, and cloud-based services, with a strong focus on Microsoft 365 . This role plays a key role in maintaining system stability, security, and user productivity. Key Responsibilities Provide support for Microsoft 365 services , including: MS 365 Admin Outlook, Teams, SharePoint, and OneDrive Azure Active Directory / Entra ID (user accounts, groups, licensing, MFA) Troubleshoot and resolve issues related to: Windows 10/11 operating systems Desktop and laptop hardware (Windows and Mac) Printers and network connectivity Smartphones and Tablets (Apple and Android) Manage user accounts, permissions, and security groups in AD and Microsoft 365 Perform incident, problem, and request management via ticketing system while meeting SLAs Support endpoint management tools such as Intune / Endpoint Manager and Kaseya Onboarding and offboarding users (accounts, equipment, access). Document solutions, procedures, and knowledge base articles Collaborate with infrastructure, security, and third-party vendors as needed Participate in system maintenance, patching, and upgrades. Identify recurring issues and recommend process or technical improvements Assist with Yardi Administration for various tasks and projects Other tasks as assigned Qualifications & Requirements 3+ years of experience in an IT Help Desk or Technical Support role Hands-on experience supporting Microsoft 365 environments Experience with Active Directory, user and group management Strong knowledge of Windows OS, hardware troubleshooting, and basic networking Familiarity with ticketing systems (e.g., Kaseya, ServiceNow, Jira, Freshservice, Zendesk) Experience with MS 365 Admin, Azure AD/Entra ID, InTune and MFA Knowledge of PowerShell for basic administration or automation IT certifications such as: Microsoft 365

Certified:

Modern Desktop Administrator Microsoft 365 Fundamentals (MS-900) CompTIA A+, Network+, or Security+ Excellent customer service and communication skills Ability to prioritize and manage multiple issues effectively Professional, reliable, and highly motivated with a strong team mindset Excellent communication, organization, and productivity skills Detail‑oriented and able to thrive in a fast‑paced, deadline‑driven environment Ability to effectively multitask and shift priorities as situations evolve Willingness to work onsite and contribute additional hours when needed to meet deadlines Core Skills & Competencies Advanced troubleshooting and analytical skills Strong understanding of Microsoft 365 administration Clear and concise technical documentation abilities Collaborative team mindset Security-conscious approach to IT support Ability to train and mentor End Users Working Conditions May require occasional after-hours or on-call support Ability to lift and carry IT equipment Prolonged periods of computer usage Why Join PMC Property Group? Competitive salary Stable, long‑term career opportunity with an established organization Collaborative, professional work environment Opportunity to grow within a respected property management company

Pay:

$55,000.00 - $60,000.00 per year

Benefits:

401(k) Dental insurance Employee assistance program Employee discount Health insurance Life insurance Paid time off Referral program Retirement plan Vision insurance

Work Location:

In person