Application Support Analyst

Role & Location:

This is a client-facing Application Support / Technical Support Engineer position for the Pittsburgh market (hybrid/remote model).

• Objective:

  The goal is to manage day-to-day application and technical support, reduce dependency on senior engineers, and stabilize operations for professional services and law firm environments.

• Experience:

  candidates with 4+ years of hands-on technical support experience, strong customer interaction skills, and practical Windows troubleshooting capabilities.

• Priority Profiles:

  Candidates with an MSP background, FileMaker exposure, AV configuration experience, and multi-client support experience will be prioritized.

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Soft Skills:

Personality fit is critical. Candidates must demonstrate independent problem-solving, remain calm under pressure, and possess a strong process and documentation mindset.

Role Overview:

• Location:

  Pittsburgh-based, with a hybrid presence required at client office.

•

Scope:

The role combines technical support with operational ownership. While not a pure Business Analyst or Project Manager role, it requires a BA/Project Coordinator mindset.

Core Expectations:

• Primary Responsibility:

  Ticket resolution and application support.

•

Key Skills:

Understanding of business workflows, ability to manage implementations, and an ownership mindset regarding operational coordination.

Ideal Candidate Profile:

• Experience:

  4-5 years in application/technical support or implementation roles within client-facing environments.

• Aptitude:

  Strong analytical thinking and experience handling end-to-end issue management.

• Education/Sourcing:

  Priority will be given to Carnegie Mellon University alumni.
• Product management education would help for a junior role.

Ideally, some finance background and product management would be ideal so it s closer to the tax/legal domain.