Desktop Support Specialist

Our client is looking to hire a Desktop Technician to provide onsite support. This person will troubleshoot hardware and software support, Active Directory password reset, and network connectivity support.

• Leverage sound judgement and decision making to advance the technology transformation priorities of Northwestern Mutual corporate office and local network office.
• Uses knowledge of computers, mobile device, hardware, software configurations, operating systems, and LAN to resolve technical issues and provide implementation support
• Provides technical support in a fast paced, high-pressure environment while multi-tasking (e.g. rebuilding a computer and working on a networking issue) and or reprioritizing efforts as needed
• Communicates with management on potentially volatile situations. Takes responsibility and ownership of the issue
• Learns and applies customer and engineering best practices to support software/hardware solution to drive high availability to meet/exceed customer expectations
• Escalates and works with various corporate headquarters technical support specialists, software/hardware companies in issue resolution Additional Skills & Qualifications
• Bachelor's degree in Computer Science, MIS or OR a significant equivalent experience
• Minimum of 2 years of relevant technology support experience
• Advanced knowledge in computer, mobile device hardware, and software troubleshooting including proficiency in using software support tools
• Demonstrates strong customer service skills and excellent oral and written communication ability.

Job Type & Location This is a Contract to Hire position based out of Pittsburgh, PA. Pay and Benefits The pay range for this position is $31.00 - $33.65/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Pittsburgh,PA.

Application Deadline This position is anticipated to close on Apr 30, 2026. h4>

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.