Technical Support Specialist

Oxford Solutions has a contract to hire opening with our client for a Tier 1 Technical Support Specialist. Must be able to work onsite in Reading, PA area and travel locally as required.

OVERVIEW OF TECHNICAL SUPPORT ROLE

Provides technical assistance to internal users. Performs software installation, end-user support and training tasks to ensure workstations meet company and user requirements. Troubleshoots computer, printer and peripheral issues and resolves via telephone, in-person, e-mail or through remote access. Documents and tracks issues in help desk ticketing system. Conducts computer training for internal users on a regular basis

REQUIREMENTS AND BACKGROUND

Associate Degree or equivalent experience 1 to 2 years software and/or hardware technical support or help desk experience Proficient with Microsoft Windows 11 operating systems, MS Office, and O365 suite of applications Understanding of basic networking infrastructure. Basic knowledge of Microsoft Active Directory, VMware virtualization and Microsoft Exchange. Excellent oral and written communication skills Critical thinking and problem solving skills Ability to prioritize effectively and manage shifting priorities Must have reliable transportation for periodic regional travel.