IT Support Technician (MSP Environment)

Advanced Computer Solutions & Consulting, LLC (ACS) is seeking an experienced, hands-on IT Technician to join our team. This role is ideal for someone who is comfortable working independently in real-world environments, troubleshooting on the fly, and taking ownership of client systems. We value practical experience and problem-solving ability over purely academic backgrounds. About the

Company:

Advanced Computer Solutions & Consulting, LLC (ACS) is a well-established, fast-growing managed IT services provider serving St. Marys, PA and surrounding areas since 2012. We support a wide range of industries including small businesses, accounting firms, law offices, healthcare, manufacturing, education, and government. Our focus is delivering reliable, secure, and scalable IT solutions so our clients can focus on running their businesses.

Responsibilities:

Provide hands-on technical support in-office, remotely, and onsite at client locations Diagnose and resolve hardware, software, and network issues in real time Install, configure, and maintain desktops, servers, and network infrastructure Manage and maintain accurate documentation of client environments Respond to service requests via phone, email, and ticketing system with urgency and professionalism Perform routine maintenance, monitoring, and backup management Work directly with clients to explain issues and solutions clearly and professionally

What We're Looking For:

Proven hands-on IT experience required (formal education not required). Equivalent demonstrated real-world IT support experience will also be considered. Strong working knowledge of Windows environments, networking, and common business applications Microsoft 365 administration including user provisioning, Exchange Online, and basic security configurations Ticketing system use with clear, detailed documentation practices Familiarity with remote monitoring and management (RMM) tools and remote support platforms Solid understanding of networking fundamentals Backup monitoring and recovery troubleshooting Ability to troubleshoot independently without step-by-step instruction Comfortable working directly with end users and business owners in a professional environment Strong communication and customer service skills Takes initiative and follows issues through to resolution Proven ability to manage multiple tickets, interruptions, and shifting priorities in a fast-paced IT support environment while maintaining focus and follow-through

Requirements:

Valid driver's license and willingness to travel to client sites (within ~100 miles) Ability to work independently and manage multiple tasks/priorities Willingness to occasionally work after hours for maintenance or urgent issues Ability to lift/move equipment and work in physical environments (stairs, tight spaces, etc.) Must maintain a high degree of professionalism in appearance and conduct Must be able to pass required background checks (Child Abuse Clearance, PA Criminal Check, FBI Clearance) Competitive salary based on experience, along with a benefits package including paid holidays, paid time off, health insurance, and vision insurance.

Job Type:

Full-time Application Question(s): Why are you interested in working in a managed services environment? What types of IT environments have you supported (e.g., MSP, internal IT, small business, freelance)? Please describe your hands-on responsibilities. Describe a real issue you diagnosed and resolved involving hardware, software, or networking. What was the problem and how did you fix it? How do you prioritize and manage multiple support tickets or urgent issues at the same time? Provide an example from your experience. Describe your experience working directly with customers or end users. How comfortable are you explaining technical issues to non-technical people? Please provide an example.

Experience:

IT:

1 year (Required)

Work Location:

In person