Help Desk Analyst

We are looking for a Help Desk Analyst to join a security-focused team in Uniontown, Ohio. This long-term contract opportunity supports day-to-day technical assistance for field operations and internal users. The role is ideal for someone who is comfortable troubleshooting Windows environments, documenting issues clearly, and providing responsive service through a ticket-driven support process.

Responsibilities:

• Provide front-line technical support by responding to inbound requests from field technicians and resolving desktop and application-related issues.
• Investigate problems in Windows 10 and related Microsoft environments, identify root causes, and determine appropriate next steps for resolution.
• Access business applications before and after upgrade activities to record defects, confirm functionality, and capture findings accurately.
• Create, update, and track service desk tickets to ensure incidents and deficiencies are documented and routed correctly.
• Use Active Directory tools to support account-related requests, access issues, and basic user administration tasks.
• Maintain detailed support records, issue notes, and status updates so teams have clear visibility into open items.
• Participate in initial daytime training and onboarding activities to gain system access and prepare for the assigned support schedule.
• Work a four-day, ten-hour shift schedule after onboarding while meeting service expectations and response timelines.