Technical Support Specialist

Technical Support Specialist 3.0 3.0 out of 5 stars Williamsport, PA 17701 $21.64

• $28.85 an hour
• Full-time PDC Spas 10 reviews $21.64
• $28.85 an hour
• Full-time About PDC Spas At PDC Spas, we believe in the power of hydrotherapy to improve lives.

Our mission is to provide exceptional products that empower individuals to enhance their well-being and achieve peak potential in health, longevity, and human performance. With a commitment to innovation, excellence, and customer satisfaction, we're a leader in delivering high-quality hot tubs, cold plunge spas, and swim spas designed for relaxation, recovery, and performance.

Position Overview:

The Technical Support Specialist plays a critical role in delivering PDC Spas customer experience. This individual provides technical support, warranty assistance, troubleshooting guidance, and service coordination for dealers and customers while upholding PDC Spas' Core Values. This position requires strong technical aptitude, clear communication skills, accountability, and a solutions-focused mindset.

Key Responsibilities:

Dealer & Customer Communication

• Respond to inquiries promptly and professionally
• Maintain calm, confident communication in challenging situations
• Set clear expectations regarding next steps and timelines
• Escalate issues appropriately when necessary Technical Support & Troubleshooting
• Provide phone and email support for spa and swim spa troubleshooting
• Diagnose mechanical, electrical, and water care-related issues
• Assist dealers and service partners with step-by-step technical guidance
• Document service cases accurately and thoroughly Warranty & Parts Coordination
• Process warranty claims according to PDC policy
• Identify correct replacement parts based on provided information
• Communicate warranty coverage clearly and professionally
• Collaborate with Service and Logistics departments when needed Documentation & Accountability
• Maintain detailed records of all service interactions
• Track recurring issues and report trends
• Follow established service procedures and EOS accountability structure PDC Core Values Alignment At PDC Spas, culture matters.

This role must consistently demonstrate the following

Core Values:

• Accountable
• Takes ownership of responsibilities, follows through on commitments, and accepts responsibility for outcomes without blame.
• Growth Mindset
• Seeks opportunities to learn, improve, and develop technical expertise. Open to feedback and committed to continuous improvement.
• Team Player
• Collaborates effectively across departments, supports colleagues, and prioritizes company success over individual recognition.
• Dedicated
• Demonstrates reliability, strong work ethic, and commitment to delivering excellent service to dealers and customers.
• Positive Attitude
• Maintains professionalism, optimism, and composure — especially when handling challenging situations. Qualifications
• Strong troubleshooting and diagnostic skills
• Excellent written and verbal communication
• Ability to remain professional under pressure
• Proficient with email and case documentation systems
• High attention to detail
• Experience in spa, pool, HVAC, mechanical, or related technical field beneficial Why Join PDC Spas?

We're dedicated to creating innovative wellness solutions that help people reach their peak potential. Our growth mindset fosters continuous learning and improvement, while we maintain a culture of accountability , collaboration, and respect. We take pride in being dedicated to delivering excellence with a strong work ethic and attention to detail, all while maintaining a positive attitude that helps us overcome challenges and build a better future. Joining PDC Spas means being part of a passionate team that values personal growth, teamwork, and making a real difference in the wellness industry.

Job Type:

Full-time Pay:

$21.64

• $28.

85 per hour

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Application Question(s): Please list a few dates and times you are available for a phone screening in the next 5-10 days.

Experience:

Customer service: 2 years (Preferred)

Mechanical or Technical:

5 years (Preferred)

Work Location:

In person