After-Sales Technical Support / Repair Specialist

After-Sales Technical Support / Repair Specialist Posted by Falcon Optics USA INC on 04/08/2026 Job Basics

Industry Sector:

Hunting/Shooting

Job Categories:

Tech Rep

Company Type:

DoesnotApply

State:

VA

City:

Lorton

Country:

United States

Required Experience:

3•5 years

Contact Name:

Jerry Guo

Contact Phone:

214 476 2006

Business Phone:

12144762006

Job Type:

Full Time

Salary:

$5,000•8,000 per month, plus performance bonuses Required to

Relocate:

No Required to

Travel:

No

Employee May Telecommute:

No

Job Seeker Must Live Within:

50+ miles Job Description & Requirements

Compensation:

$5,000•8,000 per month, plus performance bonuses Please Note This is an excellent opportunity for someone with strong technical ability who wants to grow with a serious brand in a specialized industry. We offer meaningful upside for capable people, and those who bring real skill, ownership, and consistency will find strong long-term growth potential here. To ensure a strong fit for this role, priority will be given to candidates with relevant experience in the hunting, thermal imaging, night vision, shooting sports, or related outdoor optics industry. About This Role As an After-Sales Technical Support / Repair Specialist, you will be responsible for providing technical support and hands-on after-sales repair service for Falcon products in the U.S. market. This role focuses on helping customers resolve product issues, inspecting and processing returned units, completing standardized testing and repair procedures, and ensuring repaired devices are returned in a timely and reliable manner. We are looking for someone with real hands-on technical ability, strong process discipline, and a high level of responsibility when working with precision equipment. Key Responsibilities Provide remote technical support and troubleshooting guidance via phone, email, and other communication channels Receive and log returned repair units, complete visual inspections, perform preliminary fault assessments, and handle basic repair work Conduct functional testing, calibration, and final post-repair inspection to ensure repaired units meet release and delivery standards Track repair progress and turnaround timelines while supporting the company's after-sales service standard, including a strong commitment to fast response and efficient processing Maintain accurate after-sales tickets, repair records, and recurring issue documentation, and support the continued development of internal technical knowledge resources Identify, document, escalate, and follow through on technical issues that go beyond local repair scope Assist with parts tracking, repair workflow coordination, and compliance with equipment handling and operational safety standards Required Qualifications 5+ years of experience in electronic equipment repair, technical support, or a closely related field Hands-on skills in soldering, disassembly and reassembly, inspection, and functional testing Ability to work carefully and consistently with technical procedures and precision equipment English communication skills and basic Chinese communication ability, with the ability to communicate with both customers and the China headquarters on technical matters Preferred Qualifications Repair or technical support experience related to electro-optical devices, thermal imaging systems, night vision equipment, consumer electronics, or military-grade equipment Experience supporting or repairing outdoor sports, shooting sports, or field-use equipment Strong troubleshooting mindset with the ability to work independently and stay organized under time-sensitive conditions Legal Statement Applicants must be legally authorized to work in the United States. Falcon is an equal opportunity employer and welcomes candidates from diverse professional backgrounds to apply. About Falcon Optics USA INC Falcon Optics USA Inc. is a U.S•based company specializing in high-quality optical products for hunting, shooting, and outdoor applications. We are committed to delivering reliable performance, innovative design, and excellent customer service to outdoor enthusiasts and professionals. As we continue to grow, we are looking for motivated individuals to join our team.