AI Technical Support Specialist

Job Summary We are seeking a highly skilled and dedicated AI Technical Support Specialist to provide expert assistance in resolving complex technical issues related to artificial intelligence systems and associated IT infrastructure. The ideal candidate will possess a strong foundation in IT support, software troubleshooting, and network administration, with a passion for delivering exceptional customer service. As an integral part of our support team, you will ensure the seamless operation of AI platforms, hardware, and software environments while maintaining high standards of technical excellence and user satisfaction. Responsibilities Respond to customer inquiries via email, chat, or phone regarding AI products. Diagnose and troubleshoot technical issues related to AI software and services. Collaborate with the development team to address and resolve complex issues. Document customer interactions and maintain a knowledge base for common issues. Assist in the deployment and configuration of AI solutions for customers. Provide guidance and training to users on AI features and functionalities. Monitor system performance and escalate issues to the appropriate teams. Stay updated on the latest AI trends and product updates. Collect and analyze user feedback to improve customer experience. Requirements At least 3 years of experience of AI technologies and applications. Experience in technical support or a similar role. Excellent problem-solving and troubleshooting skills. Strong verbal and written communication abilities. Ability to work independently and as part of a team. Familiarity with AI, support tools and ticketing systems. Bachelor's degree in Computer Science, Information Technology, or related field. Patience and customer-centric approach. Willingness to learn and adapt to new technologies.

Pay:

$65,000.00 - $70,000.00 per year

Benefits:

Flexible schedule

Work Location:

Hybrid remote in Encino, CA 91316