Analyst, IT Support

Analyst, IT Support - Full Time Ocean Network Express - Lombard, IL Apply Now Posted on 03/30/26 (

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ILg7KJKzIE)

Job Family:

BPIT

Job Title:

IT Support Analyst

Location:

Naperville, IL:

This position will follow a hybrid work-from-home/office model, with at least three days per week spent in the office.

Role Summary:

The IT Support Team supports ONE North America users by resolving technical problems and building solutions that cover a multitude of technical disciplines. This position provides both first and second level IT support, designs and implements solutions related to end-userpute, and serves as a resource to other Business Process Information Technology teams. IT Support Team members work directly with internal customers and are the primary representatives of the IT department to internal customers.

Additional Responsibilities:

Provide first and second level support for a variety of hardware and software issues for 900+ users in the USA and Canada. Identify, research and resolve technical problems Support activities including problem recognition, research, isolation, resolution and follow-up with affected parties Document and record problem information gathering and resolution steps in a consistent andanized manner using thepany's Service Now system. Perform IT operational and maintenance tasks, as assigned Perform audits and documentation for IT inventory (hardware and software) and system access Responsible for user registration and role setting for business systems Manage projects and other work, as assigned Prepare RFP's, bid proposals, contracts, scope of work reports, other documentation for IT projects and efforts Setup and Configure ONE Voice software, Contact Center Software, Google Workspace Enterprise Account, and Smartphones. Troubleshoot VPN, Printers, MS Windows, third-party hardware and software, and virus removal. Manage and execute clearmunication of all issues, outages, and breakages to the business, Tier 2 support, and internal/external development teams Deploy and administer technology solutions Collaborate with Global and other regional technology teams for solutions

Core Required Skills and Competencies:

Work experience demonstrating innovative solutions and the ability to multitask, high level of verbal and writtenmunication skills, analytical skills, and team-player outlook. Highly motivated with the ability to work independently and as part of a team Ability to evaluate data, analyze, and problem solve. Very strongmunication and collaborative skills. Must be able tomunicate and interact effectively with individuals across departments and across all levels, from staff to senior management.

Function-Specific Required Skills and Competencies:

Strong knowledge of supporting Windows 10 and 11 Laptops, iOS products, Android products, and Chromebooks. Working knowledge of Google Workspace Enterprise or demonstrate a willingness to learn Experience with and understanding ofworking, SD-Wan, IT Security, and modern IT Service Management. Some travel and flexibility in work hours is required. Ability to take part in on-call rotation is required.

Required Minimum Years Experience:

2+ years of modern systems management 2+ years of application and cloud service management 3+ years of desktop and application IT Support 3+ years customer service experience in IT Support

Required Minimum Education:

Technical and/or College degree preferred Resumes may be submitted to: usa.onecareersone-line To learn more about Ocean Network Express NA and other available opportunities, please us at the below : career.one-line Ocean Network Express provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, gics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #JIL #ZR What we offer: Opportunities available with hybrid working arrangements Total rewards package including medical, dental, vision, life insurance, short-term and long-term disability, 401K plan Apply Now State ⌄ Alabama Alaska Arizona Arkansas California Colorado Connecticut Delaware District Of Columbia Florida Gia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Washington West Virginia Wisconsin Wyoming Alberta British Columbia Manitoba New Brunswick Newfoundland and Labrador Nova Scotia Ontario Prince Edward Island Quebec Saskatchewan Northwest Territories Nunavut Yukon Please mention you saw this job on JobsInLogistics this job: