Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Application Support/Production Support Engineer
Job
eFinancialCareers
Remote
Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
71
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
Application Support/Production Support Engineer
APosted byAshish MishraSr. Technical RecruiterFollowGreetings!
We are seeking a skilled and detail-oriented IT Administrator / Application Support Specialist specializing in the State Street ePAM platform. In this role, you will be responsible for ensuring the operational stability, support, and continuous enhancement of our core investment accounting system. You will act as a critical bridge between Finance, Investment Accounting, external vendors, and data teams to guarantee system reliability, seamless integrations, and strict data integrity.
Investment Accounting & Financial Operations1. Serve as the primary technical support contact for the ePAM investment accounting platform.2. Assist business users in validating positions, holdings, transactions, and portfolio valuations.3. Provide dedicated, high-touch technical support during critical month-end, quarter-end, and year-end financial close cycles.
Integration & Data Management1. Maintain and troubleshoot inbound/outbound data interfaces, APIs, and ETL pipelines feeding into or out of ePAM.2. Identify, investigate, and resolve data discrepancies, reconciliation mismatches, and data quality issues.3. Partner closely with downstream ERP/EPM owners and centralized data teams to ensure seamless end-to-end data flow.
Vendor & Stakeholder Management1. Act as the primary technical liaison with State Street and other third-party software vendors.2. Manage, track, and escalate vendor support tickets, ensuring timely resolution in accordance with SLAs.3. Coordinate the evaluation, scheduling, and deployment of software releases, patches, and system enhancements.
Change Management, Controls & Compliance1. Plan, execute, and document comprehensive regression testing cycles for system upgrades.2. Create, update, and maintain Standard Operating Procedures (SOPs) and technical system documentation.3. Ensure all system configurations and user access controls ad to internal security, audit, and regulatory compliance standards. Qualifications & Experience Required Experience 1. 10+ years of experience in IT application support, system administration, or a production support role. 2. Direct hands-on experience supporting State Street ePAM (or closely related institutional investment accounting platforms like Pam for Securities, Clearwater, or Princeton Financial Systems). 3. Strong domain knowledge of Investment Accounting, including financial instruments, valuations, and reconciliation processes. Technical & Professional Skills 1.
We are seeking a skilled and detail-oriented IT Administrator / Application Support Specialist specializing in the State Street ePAM platform. In this role, you will be responsible for ensuring the operational stability, support, and continuous enhancement of our core investment accounting system. You will act as a critical bridge between Finance, Investment Accounting, external vendors, and data teams to guarantee system reliability, seamless integrations, and strict data integrity.
Position:
Application Support SpecialistLocation:
RemoteDuration:
Long term contractClient:
one of the largest insurance companiesApplication Support & Operations (L2/L3)1. Provide comprehensive L2/L3 technical and functional support for ePAM users, diagnosing and resolving complex system issues.2. Proactively monitor system performance, automated workflows, and overnight batch processes to ensure optimal uptime.3. Perform deep-dive root cause analysis on recurring incidents and implement long-term technical resolutions.Investment Accounting & Financial Operations1. Serve as the primary technical support contact for the ePAM investment accounting platform.2. Assist business users in validating positions, holdings, transactions, and portfolio valuations.3. Provide dedicated, high-touch technical support during critical month-end, quarter-end, and year-end financial close cycles.
Integration & Data Management1. Maintain and troubleshoot inbound/outbound data interfaces, APIs, and ETL pipelines feeding into or out of ePAM.2. Identify, investigate, and resolve data discrepancies, reconciliation mismatches, and data quality issues.3. Partner closely with downstream ERP/EPM owners and centralized data teams to ensure seamless end-to-end data flow.
Vendor & Stakeholder Management1. Act as the primary technical liaison with State Street and other third-party software vendors.2. Manage, track, and escalate vendor support tickets, ensuring timely resolution in accordance with SLAs.3. Coordinate the evaluation, scheduling, and deployment of software releases, patches, and system enhancements.
Change Management, Controls & Compliance1. Plan, execute, and document comprehensive regression testing cycles for system upgrades.2. Create, update, and maintain Standard Operating Procedures (SOPs) and technical system documentation.3. Ensure all system configurations and user access controls ad to internal security, audit, and regulatory compliance standards. Qualifications & Experience Required Experience 1. 10+ years of experience in IT application support, system administration, or a production support role. 2. Direct hands-on experience supporting State Street ePAM (or closely related institutional investment accounting platforms like Pam for Securities, Clearwater, or Princeton Financial Systems). 3. Strong domain knowledge of Investment Accounting, including financial instruments, valuations, and reconciliation processes. Technical & Professional Skills 1.