BAS Technical Support Specialist

BAS Technical Support Specialist SBF Search, LLC Boise, ID Job Details $125,000 - $130,000 a year 1 day ago Benefits Disability insurance Health insurance Dental insurance Vision insurance 401(k) matching Life insurance Qualifications HVAC Computer networking Full Job Description Building Automation Technical Support Specialist - Remote (U.S. Based) Excellent opportunity for a motivated professional seeking to work from the comfort of home while providing remote diagnostics and troubleshooting assistance to field technicians and end-users nationwide. This fully remote position is open to candidates located in states from Colorado west, and TX.

Compensation:

Salary commensurate with experience, with a target of $125,000-$130,000 annually. Essential Duties and Responsibilities Manage incoming requests for field support utilizing application knowledge of Building Automation Systems (BAS) and controls. Resolve product information inquiries and troubleshoot product issues independently or through an escalation process. Demonstrate expertise in device networking, product setup, application support, debugging, and programming. Accurately document all incoming support requests and feedback within the company's call tracking system in a timely and professional manner. Provide exceptional customer service while maintaining responsiveness and follow-through. Travel as needed, approximately 40-50% of the time to assist with technical presentations or provide onsite support for clients. Education and/or Experience Requirements Associate's or Bachelor's degree in Electrical Engineering, HVAC Technology, Control Systems, or related technical discipline preferred. Proven experience supporting or working with HVAC systems, controls, and building automation technologies. Strong understanding of HVAC controls, digital systems, and networking concepts. Niagara AX/N4 experience or certification strongly preferred. Experience in field application engineering, technical troubleshooting, and customer support is highly desirable. Willingness to travel occasionally for customer meetings, trade shows, and industry events. Possess strong organizational and multitasking abilities, excellent follow-through, and a consistently professional and supportive attitude. Minimum of 5 years of experience in one or more of the following: Design/Development Engineering in HVAC Digital Controls Field Application Engineering and Support of HVAC Controls and Digital Systems Language and Mathematical Skills Ability to read, analyze, and interpret complex technical documents and instructions. Strong verbal and written communication skills with the ability to professionally interact with customers and internal staff in one-on-one and small group settings. Must maintain a proactive, positive, and customer-focused attitude. Ability to perform calculations involving whole numbers, fractions, decimals, rates, ratios, percentages, and advanced technical calculations. Benefits & Perks Fully remote work environment Company-provided laptop and business phone Travel accommodations provided, including the option to fly or rent a vehicle instead of using a personal vehicle Comprehensive benefits package including: Health insurance Dental insurance Vision insurance 401k with match Life insurance with optional buy-up plans Company-paid short-term and long-term disability insurance And more…