Client Engineer

Looking for something challenging? Do you have what it takes to be a member of a fast growing and progressive technical team? A team atmosphere where your input and contributions are going to be appreciated and expected? Do you want to grow more professionally as well as technically? If so, then read on... Vivitec is expanding again. We are now looking for a well-rounded individual who has solid technical and great communication skills. The ideal candidate will have a positive attitude and the ability to work with minimal management in a team environment where every member is an important part of our success. Vivitec Vivitec, a Southwest Florida based cyber security, AI and managed IT services firm, is seeking qualified technical team members. This is an exciting time for Vivitec as it is expanding its cyber security, AI, and IT services organization serving clients throughout SFWL. Vivitec drives value for its clients ensuring they evolve their technology to meet the ever changing needs in our clients' markets. The founding members of the company are former large company executives and entrepreneurs experienced in technology and business. They have a track record of successful leadership and bring passion, enthusiasm, and high integrity to this business. The company is seeking outstanding leaders, cyber security professionals, technologists, and client executives that share the vision of improving businesses and the livelihoods of people in our community. The company is founded on the following values and principles:

People:

We will be defined by our greatest asset, our people. We respect, value, accept, engage, and meaningfully relate to employees and customers.

Performance:

Every task and activity we do can be continually improved for greater results. We relentlessly pursue and deliver value in every engagement.

Teamwork:

Business is a team sport. We will be a great team and engage with our clients to help them be the best at their game.

Leadership:

We move towards our vision and bring clients towards theirs.

Passion:

We all have a sense of purpose about what we do and why we do it. There is a greater purpose that wakes us up at night, engages us deeply all day and defines our attitude.

Honor/Integrity:

We hold ourselves to high standards, both ethically and morally, and live out those values with every interaction. See our website for additional information: www.vivitec.net Client Engineer The company is searching for qualified candidates to fill the position of Client Engineer to join its team. This is an opportunity for the qualified candidate to join an emerging and growing organization at Vivitec performing cyber security and IT managed services to small and medium sized clients throughout the region. This position will manage the network and server infrastructure of managed services customers. The Client Engineer is a primary contact for the customer and ensures that client environments align with company standards and service delivery. This individual will have an in-depth knowledge of the customer with the desired goal of reducing the amount of reactive support burdening the client. Customer satisfaction and low-ticket counts are primary objectives of the Client Engineer accomplished through the deployment and adherence to Vivitec Best Practices. Candidates must be energetic, intelligent, self-starting, and can shift focus as priorities change. Work will be performed in person at local client locations, as well as over the phone and email from the Vivitec office. Local travel, driving to clients, will be required extensively. The position requires an enthusiastic, resourceful professional with the initiative to achieve outstanding results and seize opportunities to rise to challenges, large or small. The position also involves the opportunity for continuous growth and learning, leveraging new and leading technologies to help improve business performance. Essential Duties Promote and represent the Vivitec culture and core values in all aspects of your job duties Develop and maintain knowledge of client environment Network mapping, visualization, and documentation Hardware and software inventories Updating configuration records Basic understanding of Line of Business (LOB) applications and associated vendors Perform regular onsite services Develop relationships with clients Check server/network health Monitor tools/application health Check logs & validate backups Perform restoration tests Provide technical support & resolve user issues Simple implementation of new technology Onsite proactive services Implement Vivitec's Technology Standards Implements & helps refine best practices Administration checklist Verification of remote services Develops best practices spreadsheet Works to assess and minimize business risk Evaluate and recommend new software, hardware, or upgrades Ensures client satisfaction Is technology functioning properly? Are security safeguards operating, alerting, and updated? Works with project team to refresh and implement technology and meet business goals Professional Skills Communication, Oral

• Speaks clearly and persuasively; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings. Communication, Written
• Ability to communicate in writing clearly and concisely; edits work for spelling and grammar; varies style to meet needs; presents numerical data effectively. Problem Solving
• Identifies problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; resolves problems in early stages; works well in group solving situations. Business Ethics
• Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values. Team Builder
• Balances team and individual responsibilities; gathers and analyzes information skillfully; develops alternative solutions; resolves problems in early stages; works well in group problem solving situations. Analytical Skills
• Ability to use thinking and reasoning to solve a problem.

Required Experience & Qualifications Associate degree in information technology or related field is required Bachelor's degree in information technology or related field is preferred 4 years relevant, proven and qualified experience in network, IT systems, architecture, and troubleshooting. In depth knowledge of Microsoft server and desktop operating systems, specifically Server 2012, 2016 and 2019, Windows 10 and 11 terminal services, remote desktop services, and group policy management. Strong understanding of hardware and software compatibility, installation, and configuration, software and hardware troubleshooting activity Working knowledge of servers (physical and virtual), enterprise backup applications, SAN and network infrastructure General experience with onsite/offsite backup configurations as well as data restorations General experience with disaster recovery and business continuity processes and procedures Experience with setting up and configuring printers in a network environment Technical certifications from Microsoft and Cisco preferred, certifications with other related IT vendors and toolsets a plus Remote monitoring and management (RMM) and network mapping solutions experience a plus Security Incident Event Management (SIEM) experience a plus Experience with ticketing systems, service desk systems, and other IT Business Management software is a plus Strong working knowledge of mobile device management (iOS, Android, etc..) and experience supporting is a plus Willingness to commit to continuous learning in new and emerging technologies and security protocols Candidates must pass extensive background checks, drug screening and are subject to ongoing reviews and screens during employment. US Citizenship is required to perform services for our clients. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This position commonly entails 50% sitting and the remaining time standing or walking, the following physical demands could be associated with this position: Lifting or carrying up to 50 pounds (e.g. small equipment, office supplies, PC's, networking equipment) Stooping, kneeling, crouching, climbing or reaching (i.e. for cabling checks and installations) Frequent use of eye, hand, and finger coordination enabling the use of automated office machinery and vehicles to visit client locations Work Environments The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Must be able to work in a variety of office, warehouse, server room, factory, storage, and other environments at client sites. Must be able to work in a smoke-free and drug-free workplace. The noise levels in client environments is usually moderate with the primary work environment an office setting, however, it varies greatly per client. This role is not eligible for visa sponsorship. EOE AA M/F/Vet/Disability Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status, or disability. Only qualified, serious candidates that meet the above requirements need apply. Competitive salary will be offered to the right individual who meets these qualifications and can demonstrate their experience with proven, tangible results.

Job Type:

Full-time Pay:

$45,000.00

• $65,000.

00 per year

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Flexible spending account Health insurance Paid time off Vision insurance

Education:

Associate (Required)

Experience:

Technology, Network, and Server:

5 years (Required) Willingness to travel: 75% (Required)

Work Location:

Hybrid remote in Naples, FL 34110