Controls Support Engineer

Job Title Controls Support Engineer Job Description Controls Support Engineer About Vanderlande Vanderlande is a global leader in logistics process automation, specializing in automated material handling systems for airports, warehouses, and parcel operations. Our innovative solutions help move millions of products and pieces of luggage around the world every day. With a strong focus on technology, collaboration, and continuous improvement, we are committed to delivering reliable solutions for our customers while providing meaningful career opportunities for our employees. Position Summary The Controls Support Engineer supports the North American Service Center (NASC) by providing both remote and on-site technical support for advanced automated material handling systems. This role plays a critical part in maintaining system reliability and operational efficiency through expert troubleshooting, incident management, and system optimization. A strong understanding of Low-Level Controls (LLC), PLC systems, and industrial networking is essential. During the first year, the engineer will primarily support project activities and must be willing to travel and work away from home for extended periods. Overview Provide on-site and remote support for automated material handling solutions through the North American Service Center (NASC). Ensure system reliability and operational efficiency through troubleshooting, incident management, and optimization. Apply expertise in Low-Level Controls (LLC) and PLC systems to maintain and improve system performance. Participate in project work during the first year, requiring travel and extended time away from home. Key Responsibilities Diagnose and resolve complex incidents related to automated material handling systems, including PLC/LLC systems, IPC components, and electromechanical controls, to minimize downtime. Troubleshoot and optimize industrial communication networks including Profibus, ASI Bus, Profinet, and TCP/IP, while integrating and supporting related IT systems used in industrial automation. Analyze system log data to proactively identify potential issues and support system performance improvements. Provide on-site support for troubleshooting, commissioning, system maintenance, peak customer periods, and system upgrades while maintaining accurate documentation and escalating complex issues when required.

Qualifications / Requirements

Minimum 3 years of experience in controls technology, with specialization in PLC systems and industrial automation environments. Strong knowledge of Low-Level Controls (LLC), industrial networking systems, and controls software used in automated logistics systems. Demonstrated ability to analyze complex technical issues, troubleshoot electromechanical and networking systems, and work independently while prioritizing tasks effectively. Excellent written and verbal communication skills, strong teamwork and service mindset, and willingness to travel up to 70% across North America, including extended periods away from home and working in industrial environments. Preferred Bachelor's degree in Engineering or a related technical field. Hands-on experience working with Siemens PLC systems. Experience supporting automated material handling, logistics automation, or similar industrial systems. Exposure to international training environments, commissioning activities, or large-scale industrial automation projects. What We Offer Career growth and professional development opportunities, including exposure to advanced automation technologies and global best practices. A collaborative and innovative team environment focused on solving complex automation and logistics challenges. Opportunities to work on large-scale automated material handling systems across customer sites in North America. Competitive compensation and benefits, including travel opportunities and occasional international training. EEOC Statement We are an Equal Opportunity Employer and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, disability, protected veteran status, or any other characteristic protected by applicable law. Aspire. Grow. Achieve. Together Are you looking to develop your career and satisfy your ambitions at a company where you can aspire to new heights, enjoy personal growth and thrive on achievement? At Vanderlande, we seek passionate and ambitious people capable of making a positive impact on our key customer projects while developing a successful and prosperous career in a challenging and rewarding international environment. We are the global market leader for future-proof logistic process automation at airports - from London Heathrow to Singapore Changi - and in the parcel market for leading players such as UPS and FedEx. Furthermore, we are also a leading supplier of solutions for warehousing giants, including Walmart, which seamlessly integrate innovative systems, intelligent software, and life-cycle services. If you aspire to a position of responsibility and want to make a difference by facilitating the delivery of what matters most to consumers, passengers, and businesses, the next step on your path to global opportunities is to join Vanderlande. As part of our network and unique culture of freedom and flexibility, you will be able to express yourself and become connected to our dedicated people, building strong relationships and rising to the challenge of industry-leading projects. You will grow, take ownership and make every day better as you continue on the road to success with your spirit of adventure - and fulfill your ambitions for personal development through our Academy. Vanderlande will give you the necessary knowledge, tools, and support so that together we have the confidence and ability to exceed our customers' expectations in over 100 countries. To achieve our collective goals, you will seize the initiative and have a hands-on role working in a positive environment to deliver tangible, state-of-the-art products and improve the competitiveness of our highly visible customers. As an integral part of our team, you will have the enthusiasm and be driven to reach our destination before your next journey with Vanderlande begins… So, if you would like to join a profitable and growing company that will enable you to reach your goals and focus on your future, please get in touch with us.