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Desktop Support

Job

Stellar Professionals LLC

Remote

Full-Time

Posted 2 days ago (Updated 10 hours ago) • Actively hiring

Expires 7/4/2026

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Job Description

We are looking for a Desktop Support who can own their workflow, manage device deployments, and serve as a vital technical liaison.
Location:
Petersburg, VA Work Arrangement:
Hybrid Interview Process:
In-Person Key Responsibilities PC Refresh Ownership:
Schedule deployment appointments directly with users, handle imaging, data transfers, software installation, and full hardware setup.
Regional IT Support:
Act as the main point of contact for technical needs, coaching staff through computer, mobile, phone, and printer troubleshooting.
Asset & Incident Management:
Track IT assets, manage service requests, and escalate critical network or security outages to the central operations center.
Reporting:
Maintain an active log of regional IT initiatives and deliver clear weekly status reports. Requirements & Core Skills To excel in this position, you must have at least 1+ years of experience in the following:
PC Refresh Projects:
Direct experience with large-scale computer deployments and data migration.
Hardware & Software Troubleshooting:
Solid hands-on or service desk experience fixing PCs, peripherals, and mobile devices.
ITSM Frameworks:
Practical knowledge of Incident, Change, Service Request, and Asset Management. Microsoft 365
Suite:
Proficiency with Word, Excel, Teams, SharePoint, and MS Bookings (for user scheduling).
Communication & Autonomy:
Strong ability to manage your own schedule, write clear technical emails, and lead collaborative troubleshooting conversations with non-technical users.
Compliance:
Familiarity with state government-level information technology policies and security standards.