Desktop Support Analyst

We are looking for a Desktop Support Analyst to provide hands-on technical support for employees in Dubuque, Iowa. This Contract to Permanent opportunity is ideal for someone who enjoys solving day-to-day technology issues, maintaining reliable workstation performance, and delivering responsive service across office and production environments. The person in this role will support end users with hardware, software, connectivity, and access needs while helping keep local IT operations running smoothly.

Responsibilities:

• Deliver on-site and remote support for end-user issues involving desktops, laptops, peripherals, connectivity, telephony, video conferencing, and mobile devices.
• Set up, deploy, and maintain computer equipment and standard software to ensure employees have reliable and secure technology tools.
• Monitor and work through the IT ticket queue, prioritizing requests and resolving incidents in a timely and thorough manner.
• Administer user access and device-related support within Windows Active Directory, including account maintenance, security permissions, and printer connectivity.
• Diagnose technical problems through structured troubleshooting and root cause analysis to minimize repeat issues and reduce downtime.
• Create and refine support documentation and knowledge articles to improve service consistency and help users resolve common issues.
• Recommend practical hardware and software enhancements that improve performance, usability, and cost efficiency.
• Provide technical support across both office and manufacturing settings while coordinating with the broader IT team as needed.