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Desktop Support Specialist

Job

SISL Global

Remote

Full-Time

Posted 6 days ago (Updated 21 hours ago) • Actively hiring

Expires 6/5/2026

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Job Description

Desktop Support Specialist at SISL Global Desktop Support Specialist at SISL Global in Blue Bell, Pennsylvania Posted in 1 day ago.
Type:
full-time
Job Description:
Key Responsibilities:
  • Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues.
  • Diagnose and resolve advanced technical issues escalated from the L1 support team.
  • Install, configure, and maintain operating systems, software applications, and system updates.
  • Perform root cause analysis to identify recurring technical problems and develop solutions.
  • Excellent in troubleshooting break/fix issues of windows and mac computers
  • Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.
  • Collaborate with IT team members on projects, upgrades, and implementations.
  • Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system.
  • Provide remote support and troubleshooting for users working from home or in the field.
  • Train and mentor junior support technicians as needed.
  • Ensure compliance with IT policies, security protocols, and best practices.
  • Perform routine maintenance and inspections to ensure optimal performance of equipment
  • Build and maintain strong relationships with end users and ensure user satisfaction.

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