Desktop Support Specialist

Build Your Future With VOLT Volt is immediately hiring for Desktop Support Specialist in Petersburg, VA . As an Desktop Support Specialist you will: Provide desktop support to resolve end user technical issues in a timely fashion in order to maintain customer satisfaction. Install, troubleshoot, & maintain a wide variety of equipment & applications. Work as part of a cross-functional IT Infrastructure team. Customers are onsite & remote end users.

Key Responsibilities:

• Provide responsive support for end users with deskside & walk up support issues for PCs, network printers, video conference equipment, & other local IT hardware & software packages
• Use remote management to assist end users who are working offsite
• Imaging of new PCs & clients for back office & manufacturing system use
• Set up & support of cellular devices for end users
• Inventory control of patch cables, video cables, peripherals & other IT items
• Assist in ordering & receiving equipment, as required
• Comply with internal & external regulations & procedures

QUALIFICATIONS

• Minimum of two (2) years of IT experience required, preferably in a customer facing role
• Associate's Degree in Computer Science, Information Technology from an accredited college required
• May consider a High School Diploma/GED with four (4) years of IT experience
• Hands on hardware troubleshooting experience, including desktop & laptop PCs, barcode scanners, AV systems a plus
• Experience with applications such as MS Office & Teams a plus
• Experience with ticketing systems such as ServiceNow a plus
• Experience with iPhones & iPads support a plus
• IT Utilities including operational experience a plus
• CompTIA A+ certification a plus

Pay Rate:

$33.73 per hour based on skill level

• Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Qualified candidates should

APPLY NOW

for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

Benefits:

Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP). Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please email hr_dept@volt.com or call (866) -898-0005. Please indicate the specifics of the assistance needed. Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from VOLT and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at volt-information-sciences-privacy-policy.pdf