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Desktop Support Technician
Job
Spectraforce
Remote
Full-Time
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Job Description
Role:
Desktop Support Technician Duration:
1 yearLocation:
Petersburg, VA 23805 (Onsite;M-F, 8-5?
)Top Skills Per Manager:
- Ability to work independently/limited supervision
- Interpersonal skills (service mindset)
- IT troubleshooting skills
Purpose:
- Provide desktop support to resolve end user technical issues in a timely fashion in order to maintain customer satisfaction.
- Install, troubleshoot, & maintain a wide variety of equipment & applications. Work as part of a cross-functional IT
- Infrastructure team.
Essential Functions:
- Provide responsive support for end users with deskside & walk up support issues for PCs, network printers, video conference equipment, & other local IT hardware & software packages
- Use remote management to assist end users who are working offsite
- Imaging of new PCs & clients for back office & manufacturing system use
- Set up & support of cellular devices for end users
- Inventory control of patch cables, video cables, peripherals & other IT items
- Assist in ordering & receiving equipment, as required
- Comply with internal & external regulations & procedures
- Follow all safety & environmental requirements in the performance of duties
- Other duties as assigned
Physical Requirements:
- Ability to work in an open-office environment with the possibility of frequent distraction.
Qualifications:
- Minimum of two (2) years of IT experience required, preferably in a customer facing role
- Associate's Degree in Computer Science, Information Technology from an accredited college required
- May consider a High School Diploma/GED with four (4) years of IT experience
- Hands on hardware troubleshooting experience, including desktop & laptop PCs, barcode scanners, AV systems a plus
- Experience with applications such as MS Office & Teams a plus
- Experience with ticketing systems such as ServiceNow a plus
- Experience with iPhones & iPads support a plus
- IT Utilities including operational experience a plus
- CompTIA A+ certification a plus
- CompTIA Networking + a plus
- GxP Pharmaceutical Environment Experience a plus
- Operational experience - hands on support for end user technical issues in an operating facility a plus
- Excellent problem-solving skills a plus
- Excellent & friendly customer service skills a plus
- Excellent oral & written communication skills a plus