Desktop Support Technician

Job Overview We are seeking a proactive and detail-oriented Desktop Support Technician to join our dynamic IT team. In this role, you will be the frontline hero for resolving technical issues, supporting end-users, and maintaining the health of our computer systems and infrastructure. Your energetic approach and problem-solving skills will ensure seamless technology operations across our organization, empowering teams to work efficiently and confidently. This position offers an exciting opportunity to develop your technical expertise while making a tangible impact on daily business operations. Responsibilities Provide comprehensive technical support to end-users for hardware, software, and network issues, ensuring prompt resolution and high customer satisfaction Troubleshoot and resolve software problems related to operating systems such as Windows, macOS, and Linux, including applications like Microsoft Office Manage computer hardware including desktops, laptops, mobile devices, printers, and peripherals to ensure optimal performance Assist with computer management tasks such as software deployment, updates, and inventory using tools like SCCM and BMC Remedy Support network administration activities including configuring and troubleshooting

LAN, VPN

connections, firewalls, DNS settings, TCP/IP protocols, and Active Directory services Maintain IT infrastructure by monitoring system health, performing routine maintenance, and escalating complex issues to higher-level support or engineering teams Document incidents and resolutions using help desk tools like ServiceNow or Jira; communicate clearly with users regarding troubleshooting steps and solutions Requirements Proven experience in IT support or desktop support roles with a strong understanding of computer hardware and operating systems (Windows, macOS, Linux) Solid knowledge of software troubleshooting techniques for applications such as Microsoft Office suite and enterprise tools Familiarity with computer networking concepts including LAN/WAN setup, TCP/IP protocols, DNS configuration, VPNs, firewalls, and network security best practices Experience managing Active Directory accounts, group policies, and Windows Server environments is highly desirable Ability to use remote management tools like SCCM for software deployment and system updates Strong analysis skills with the ability to diagnose complex technical issues efficiently Excellent communication skills with a customer service-oriented mindset; capable of explaining technical concepts clearly to non-technical users Knowledge of help desk ticketing systems such as ServiceNow or Jira; experience with network administration tasks is a plus Relevant certifications such as CompTIA A+, Network+, Microsoft Certified IT Support Technician (MCITP), or Cisco CCNA are advantageous Join us in delivering exceptional IT support that keeps our organization running smoothly! Your expertise will directly contribute to creating a productive environment where technology empowers every team member.

Pay:

$24.49 - $25.00 per hour

Work Location:

In person Desktop Support Technician 3.6 3.6 out of 5 stars Job Overview We are seeking a proactive and detail-oriented Desktop Support Technician to join our dynamic IT team. In this role, you will be the frontline hero for resolving technical issues, supporting end-users, and maintaining the health of our computer systems and infrastructure. Your energetic approach and problem-solving skills will ensure seamless technology operations across our organization, empowering teams to work efficiently and confidently. This position offers an exciting opportunity to develop your technical expertise while making a tangible impact on daily business operations. Responsibilities Provide comprehensive technical support to end-users for hardware, software, and network issues, ensuring prompt resolution and high customer satisfaction Troubleshoot and resolve software problems related to operating systems such as Windows, macOS, and Linux, including applications like Microsoft Office Manage computer hardware including desktops, laptops, mobile devices, printers, and peripherals to ensure optimal performance Assist with computer management tasks such as software deployment, updates, and inventory using tools like SCCM and BMC Remedy Support network administration activities including configuring and troubleshooting

LAN, VPN

connections, firewalls, DNS settings, TCP/IP protocols, and Active Directory services Maintain IT infrastructure by monitoring system health, performing routine maintenance, and escalating complex issues to higher-level support or engineering teams Document incidents and resolutions using help desk tools like ServiceNow or Jira; communicate clearly with users regarding troubleshooting steps and solutions Requirements Proven experience in IT support or desktop support roles with a strong understanding of computer hardware and operating systems (Windows, macOS, Linux) Solid knowledge of software troubleshooting techniques for applications such as Microsoft Office suite and enterprise tools Familiarity with computer networking concepts including LAN/WAN setup, TCP/IP protocols, DNS configuration, VPNs, firewalls, and network security best practices Experience managing Active Directory accounts, group policies, and Windows Server environments is highly desirable Ability to use remote management tools like SCCM for software deployment and system updates Strong analysis skills with the ability to diagnose complex technical issues efficiently Excellent communication skills with a customer service-oriented mindset; capable of explaining technical concepts clearly to non-technical users Knowledge of help desk ticketing systems such as ServiceNow or Jira; experience with network administration tasks is a plus Relevant certifications such as CompTIA A+, Network+, Microsoft Certified IT Support Technician (MCITP), or Cisco CCNA are advantageous Join us in delivering exceptional IT support that keeps our organization running smoothly! Your expertise will directly contribute to creating a productive environment where technology empowers every team member.

Pay:

$24.49 - $25.00 per hour

Work Location:

In person