Desktop Support Technician

We are seeking a motivated, tech-savvy Entry Level Desktop Support Technician to join our growing IT team. If you love solving problems, have a solid understanding of modern cloud environments (Microsoft 365, Entra ID, and Intune), and excel at providing excellent customer service, this is the perfect role to launch your IT career. In this role, you will be the first line in person support for our team members. You will handle everything from hardware deployments and local network/printer troubleshooting. We don't expect you to know everything, but you must know how to research problems, follow documentation, and intelligently escalate complex issues when necessary.

Key Responsibilities:

User & Identity Management:

Handle day-to-day user lifecycle tasks in Microsoft Entra ID (Azure AD) and Office 365 , including password resets, account unlocking, and basic license management.

Data & Collaboration Support:

Basic knowledge of OneDrive for Business and SharePoint Online .

Desktop & Peripheral Support:

Diagnose and resolve hardware and software issues on Windows 11 (and macOS, if applicable). Take ownership of local and network printer troubleshooting and workstation setups.

Network Troubleshooting:

Assist users with basic connectivity issues, including Wi-Fi, local area networks (LAN), and home-routing issues for remote staff. Work Location & Travel Requirements This is a fully onsite position based at our Indianapolis 78th street office. Due to the collaborative and hands-on nature of the role, there are no remote or work-from-home options available. Additionally, this position requires occasional light travel. What We're Looking For (Requirements): 1+ years of IT experience (Help Desk, Desktop Support, or Geek Squad/retail tech) OR an Associate's degree/Certificate program in a technology field. Working knowledge of the

Microsoft Cloud Ecosystem:

You must understand the basic relationship between Office 365, Microsoft Entra ID, Intune, OneDrive, and SharePoint.

Strong Troubleshooting Instincts:

A proven ability to look at an error or data sync issue, research a solution, and apply a fix methodically.

Communication Skills:

Exceptional patience, empathy, and clarity when communicating with non-technical users who are locked out of their accounts or files. Eagerness to

Learn:

A drive to keep up with changing cloud technologies and documentation practices.

Nice-to-Haves :

CompTIA A+ certifications. Microsoft 365

Certified:

Endpoint Administrator Associate ( MD-102 ). Basic familiarity with PowerShell script execution.

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Vision insurance

Education:

Associate (Required)

Experience:

Help desk: 1 year (Required) Desktop support: 1 year (Required) Microsoft office 365: 1 year (Preferred) Ability to

Commute:

Indianapolis, IN 46268 (Required)

Work Location:

In person