Desktop Support Technician

We are seeking a motivated Desktop Technician to join our IT support team. This role provides an excellent opportunity for recent graduates or those with foundational IT experience to develop their technical skills in a professional environment. You'll be responsible for providing hands-on technical support to end users, maintaining computer systems, and ensuring smooth day-to-day IT operations. Key Responsibilities Provide desktop support for Windows 10/11 workstations and common business applications Troubleshoot and resolve hardware, software, and network connectivity issues Install, configure, and upgrade computer hardware and software Set up new employee workstations including PC builds, peripheral connections, and account provisioning Manage user accounts in Active Directory and Microsoft 365 Perform system imaging, software deployments, and patch management Maintain inventory of IT equipment and coordinate with vendors for repairs Document technical issues and resolutions in ticketing system Provide excellent customer service and communicate technical information to non-technical users Escalate complex issues to senior IT staff as appropriate Assist with IT projects including system upgrades and migrations Required Qualifications Minimum 1 year of experience in desktop support, help desk, or IT technician role

Technical Skills:

Working knowledge of Windows operating systems (Windows 10/11) Basic understanding of networking concepts (TCP/IP, DNS, DHCP) Familiarity with Microsoft Office 365 suite Ability to troubleshoot common hardware issues (desktops, laptops, printers, monitors) Basic understanding of Active Directory user management

Soft Skills:

Strong problem-solving and analytical abilities Excellent verbal and written communication skills Customer service-oriented mindset Ability to work independently and as part of a team Strong organizational skills and attention to detail Willingness to learn new technologies Preferred Qualifications CompTIA A+, Network+, or other relevant IT certifications Experience with remote support tools Knowledge of mobile device management (iOS/Android) Familiarity with ticketing systems (ServiceNow, Jira, etc.) Experience with VoIP phone systems Basic PowerShell or scripting knowledge Understanding of IT security best practices Physical Requirements Ability to lift and move computer equipment up to 50 lbs Comfortable working at a desk and with computer equipment for extended periods May require occasional ladder use for cable management or equipment installation Ability to work in various environments (office, data center, warehouse) What We Offer Competitive salary based on experience and qualifications Comprehensive health insurance Paid time off and holidays Professional development opportunities and training Tuition reimbursement for continued education Opportunity for advancement within the IT department Modern work environment with current technology Work Schedule Monday - Friday, 8:00 AM - 5:00 PM with occasional after-hours work for system maintenance or urgent issues. This will be an optional hybrid with the ability to work from home for part of the schedule

Job Type:

Full-time Pay:

$18.00 - $23.00 per hour

Benefits:

Health insurance Paid time off Tuition reimbursement

Work Location:

Hybrid remote in Ashland, KY 41101