Digital Workplace Experience Specialist

Digital Workplace Experience Specialist St. Louis, MO Job Details Full-time 1 day ago Qualifications Knowledge management Stakeholder engagement Automation IT system monitoring Mid-level Improving operational efficiency Communication platforms Analysis skills Continuous improvement Mobile device management Microsoft Teams SharePoint Systems & applications support Productivity software Root cause analysis Workshop facilitation Employee engagement Training AI Cross-functional collaboration Leadership Cross-functional communication Stakeholder management System performance monitoring Full Job Description

POSITION TITLE

DIGITAL

WORKPLACE EXPERIENCE SPECIALIST REPORTS TO

INFRASTRUCTURE

MANAGER DIVISION

ABMNA

FLSA STATUS

EXEMPT

DEPARTMENT

IT GRADE:

5 POSITION

OBJECTIVE

This role will focused on delivering a seamless, modern associate experience by supporting end users, managing devices, and optimizing digital productivity tools such as CoPilot, SharePoint, Teams, Office applications, and conference room technologies. The role focuses on empowering employees through intuitive solutions, targeted training, and thoughtful application support that elevate efficiency and engagement across the organization.

RESPONSIBILITES

Associate Support & Experience Deliver proactive support for associates across devices, applications, and digital workplace tools Troubleshoot Microsoft 365, Teams, SharePoint, and conference room technology Advocate for associates when working with the help desk and reducing friction points. Device & Technology Management Manage the lifecycle of laptops, mobile devices, and collaboration software Optimize conference room systems and building access systems Monitor device performance, compliance, and security Digital Productivity and Collaboration Tools Configure, maintain, and enhance usage of Microsoft 365 tools and AI Build and Maintain SharePoint sites, Teams channels, and digital knowledge bases Partner with business to design solutions that streamline processes and reduce manual work Automation & Continuous Improvement Provide coaching and group workshops to improve digital productivity Identify opportunities to automate repetitive tasks using tools within the M365 suite Work with the Support Desk to identify areas of improvement and improving SLA times

A COMBINATION OF THE LISTED SKILLS AND KNOWLEDGE IS PREFERRED

Experience working on product rollouts to ensure smooth adoption Experience acting as a liaison between technical support desk and associates to translate needs into actionable solutions 5 years in a support desk role or 3 years leading a support desk team Strong analytical skills to identify root cause and solution readiness Familiarity with device provisioning methods Ability to influence others to make the user experience optimal Ability to work cross-functionally and manage multiple priorities effectively. Working knowledge of Microsoft CoPilot High Positive Energy and Associate Focused mindset is required

Additional Requirements:

Strong problem-solving skills and attention to detail. Ability to drive change and influence stakeholders at various levels within the organization.

WORKING CONDITIONS

Normal office environment. Hybrid Schedule

OTHER FACTORS

Some travel required, 15%