Director, IT Support Services

Director, IT Support Services Huntington Beach, CA Job Details Full-time $160,000 - $180,000 a year 20 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Flexible spending account Tuition reimbursement Paid time off Employee assistance program Vision insurance 401(k) matching Life insurance Referral program Qualifications Collaborate with healthcare professionals Vendor relationship building Endpoint Security Computer science Managerial strategic planning Strategic management Teamwork HIPAA compliance Bachelor's degree in information technology Computer Science Operations management Achieving HIPAA compliance Vendor management Technical documentation Project planning IT service management IT strategy planning HIPAA Scalable systems Improving operational efficiency Technical support 8 years Change management Team development Key Performance Indicators Training employees on security practices Policy & process development Project management Bachelor's degree IT experience within healthcare Cloud-based systems Continuous improvement Team management System risk assessment (security system operation) Decision making IT procurement CompTIA Network+ IT support Vendor relationship management Computer networking Managing IT infrastructure Mobile device management Organizational skills Scalability Vulnerability management Cloud computing IT Systems & applications support Root cause analysis Senior level Desktop administration Bachelor's degree in computer science Project leadership Escalation handling Leadership Incident response implementation Communication skills Project stakeholder communication CompTIA A+ Stakeholder relationship building Cross-functional communication Intune Training delivery Staff development Stakeholder management Information Technology Full Job Description Who We Are Advantage is redefining what it means to be a pharmacy for people with serious behavioral health conditions. We specialize in serving patients with schizophrenia, bipolar disorder, substance use disorder, and related challenges—patients who are often overlooked by traditional healthcare systems. We provide advanced pharmacy services and wraparound care that ensure patients can access and stay on complex medications. We offer in-home and community-based injection support, help patients navigate insurance and prior authorizations, and work closely with providers to overcome barriers to treatment. By strengthening connections between patients, care teams, and support systems, we make it possible for people living with behavioral health challenges to achieve stability and long-term success.

Job Overview:

The Director of IT Support Services leads the delivery, support, and ongoing management of AHCS's IT systems across corporate, pharmacy, clinic, and mobile operations. This role is accountable for the reliability, security, and performance of end‑user technology and core IT services that support clinical care, mobile programs, and organizational growth. The position combines hands‑on technical leadership with people management, vendor oversight, IT governance, service management, and cybersecurity responsibility , ensuring technology services are scalable, compliant, and aligned to business and clinical needs. The Director establishes service standards, performance metrics, and security practices while serving as the primary escalation point for complex or high‑impact issues. This is a hybrid role that includes remote leadership and support, onsite execution for major initiatives, and close cross‑functional collaboration with clinical, pharmacy, operations, project, and compliance teams.

Responsibilities:

Own and lead day‑to‑day IT operations across the organization, ensuring reliable, scalable, and secure technology services. Define and execute the IT Support Services strategy, including service standards, performance metrics, SLAs, and continuous improvement of service quality and user experience. Provide leadership and oversight for IT staff, contractors, and vendors, including prioritization, coaching, and operational decision‑making. Build, lead, and develop a high-performing team to include coaching, development and engagement. Serve as the primary escalation point for complex or high‑impact IT, security, or operational issues. Establish and maintain IT roadmaps, priorities, and standards aligned with organizational, clinical, and operational needs. Lead the planning, deployment, and lifecycle management of end‑user and infrastructure technologies, ensuring proper implementation, documentation, and support. Oversee IT support and help desk operations, including incident management, root‑cause remediation, and service performance reporting. Partner with operational, clinical, pharmacy, and project leadership to support new site launches, program expansions, mobile operations, and major change initiatives. Manage vendor relationships, procurement, licensing, renewals, and performance to ensure cost‑effective and high‑quality service delivery. Evaluate and introduce new technologies and tools to improve efficiency, security, scalability, and operational resilience. Develop, maintain, and enforce IT policies, procedures, and SOPs, including access management, support processes, and change management. Ensure accurate documentation, end‑user training, and organizational readiness for new technologies and process changes. Cybersecurity, Risk & Compliance Own the organization's day‑to‑day cybersecurity posture for endpoints, user systems, and core IT infrastructure. Lead security remediation efforts resulting from audits, incidents, vulnerabilities, or risk assessments. Partner with Compliance, Pharmacy, and Clinical leadership to ensure alignment with HIPAA, Board of Pharmacy, CMS, and accreditation requirements. Coordinate and execute security reviews, access recertifications, vulnerability management, and incident response activities. Establish and maintain security standards and SOPs, including access controls, device security, and incident escalation and containment. Ensure ongoing security awareness and training for IT staff and end users. Required Skills & Qualifications Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. 8+ years of progressive experience in IT operations, systems deployment, and support services. Demonstrated experience leading IT projects, vendors, and technical teams in complex or distributed environments. Strong foundational knowledge of end‑user computing, infrastructure, and networking concepts, with the ability to adapt across technology stacks. Experience supporting distributed, multi‑site, or mobile workforces in operationally critical environments. Proven ability to set priorities independently, manage multiple initiatives and incidents concurrently, and make operational decisions within established strategy. Strong communication, documentation, and stakeholder management skills, with the ability to partner effectively across technical and non‑technical teams. Ability to balance hands‑on technical awareness with strategic oversight, governance, and leadership responsibility. Preferred Qualifications Experience in healthcare, pharmacy, or regulated environments IT certifications (CompTIA A+, Network+, Microsoft, or similar) Experience with cloud platforms, MDM solutions, and endpoint security tools Prior experience scaling IT operations in a growing organization Key Competencies Experience working in healthcare, pharmacy, or other regulated environments, with an understanding of compliance and operational risk. Relevant IT or cybersecurity certifications (e.g., CompTIA, Microsoft, or similar). Experience supporting or managing cloud‑based platforms, device management (MDM), and endpoint security solutions. Demonstrated success scaling IT operations and support services in a growing or evolving organization.

Working Conditions:

Full-time, typically requiring 40+ hours per week Work is performed in an office setting Prolonged periods sitting at a desk and working on a computer Must be able to lift up to 15 pounds at times 25%-50% travel required

Benefits:

Annual salary of $160-180k depending on experience Competitive salary and benefits package. Opportunity to make a meaningful impact on patient care Collaborative and supportive work environment Professional development and training opportunities Why Join Us At Advantage, you'll be part of a mission-driven organization that blends clinical expertise with compassion . We believe in meeting patients where they are—whether physically, emotionally, or financially—and providing care that restores stability and dignity. If you want your work to directly improve lives, strengthen healthcare systems, and bring hope to people and families facing behavioral health challenges, Advantage is the place to make an impact. Advantage Healthcare Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pay:

$160,000.00 - $180,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Tuition reimbursement Vision insurance

Education:

Bachelor's (Preferred)

Experience:

Vendor management: 5 years (Preferred) Project management: 5 years (Preferred) Desktop administration: 10 years (Preferred) Cloud computing: 5 years (Preferred) Technical support: 10 years (Preferred) IT support: 10 years (Preferred)

Healthcare:

3 years (Preferred) Ability to

Commute:

Huntington Beach, CA 92647 (Required)

Work Location:

Hybrid remote in Huntington Beach, CA 92647