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Engineer

Job

Tata Consultancy Services Limited

Remote

$65,000 Salary, Full-Time

Posted 6 weeks ago (Updated 1 week ago) • Actively hiring

Expires 5/27/2026

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Job Description

Field Support Technician
  • Strong understanding and hands-on knowledge of windows desktop platform overall
  • Strong experience in building , maintaining and administering windows desktop.
  • Proficient in optimizing performance of desktops and user experience
  • Strong in Group policies and configuring and simplifying them
  • Experienced in Microsoft Modern workspace management capabilities - levering Intune, Auto Pilot, desktop anlaytics etc.
  • Strong skillset in scripting, powershell etc.
  • Experienced in Break fix laptop/Desktop issues remotely.
  • Provide Remote support coverage for in-scope locations for EUC issues
  • Proficient in automation through PowerShell/Azure CLI/VBScritp/Batch etc
  • Relevant Microsoft Certifications
  • Work on incidents, tasks and requests for the issues related to EUC
  • Develop & document procedures for assisting End Users in restoring lost or damaged data and files from file backups for data and files on shared drives.
  • Provide Remote support coverage for in-scope locations for EUC issues.
  • Provide remote assistance with conferencing equipment's and related issues which can be remotely troubleshooted.
  • Track, maintain and report the equipment spares inventory levels and replenishment requirements for spares, replenishment, and servicing.
  • Coordinate with the other teams to manage in-scope on-site technical support requests to resolution and closure.
  • Provide instructions and usage assistance to End Users with supported devices and software.
  • Document solutions and associated procedures to the Break/Fix incidents in knowledgebase.
  • On-call support for high priority incidents.
Salary Range- $60,000-$70,000 a year #LI-SP3 #LI-VX1

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