Engineer I it field

Company DescriptionBoyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job DescriptionWe're looking for an enthusiastic and detail-oriented Engineer I in the IT field to join our growing technical team in Shreveport, United States. In this entry-level engineering role, you will provide essential technical support and field services to ensure our IT infrastructure operates smoothly and efficiently. You'll work collaboratively with senior engineers and cross-functional teams to troubleshoot issues, maintain systems, and deliver exceptional customer service. This position offers an excellent opportunity to develop your technical expertise while making a meaningful impact on our organization's technology operations.

Provide first-level technical support by performing basic and advanced troubleshooting, incident tracking, and problem resolution for IT hardware and software systemsRespond to IT alerts and support requests at the property and regional levels to restore critical systems and minimize downtimeInstall, configure, monitor, and maintain IT hardware and software across data centers, network closets, and end-user environmentsPerform preventive and remedial maintenance on IT equipment, including hardware diagnostics, software updates, and system optimizationAnalyze and resolve IT hardware and software problems efficiently and accurately while adhering to all safety and security protocolsProvide on-site and remote technical support for end-users, including setup, configuration, and troubleshooting of workstations and peripheralsDocument all work performed using the company's tracking and ticketing systems, ensuring accurate records and clear communication with team membersParticipate in hardware and software deployment initiatives, including testing, installation, and user trainingAssist in inventory management of IT assets and maintain accurate documentation of equipment and stock levelsCollaborate with senior engineers and IT Operations teams on complex technical issues and participate in knowledge-sharing sessionsProvide scheduled on-call support for after-hours technical emergencies and system restoration effortsSupport disaster recovery testing and participate in system upgrades and migrations as assignedOther duties as assigned to support the organization's IT objectivesQualifications

• Required Qualifications:

• High School Diploma or equivalentBasic computer and networking skills with fundamental knowledge of IT systems and infrastructureStrong troubleshooting and analytical skills with the ability to diagnose and resolve technical issuesExcellent organizational, time management, and multi-tasking abilitiesExceptional verbal and written communication skills with strong interpersonal and customer service orientationAbility to type accurately and efficientlyProficiency with IT support ticketing systems and documentation toolsKnowledge of basic hardware diagnostics and repair techniquesAbility to work independently and collaboratively within a team environmentCommitment to adhering to safety and security protocols•

Preferred Qualifications:

• Associate degree in Information Technology, Computer Science, or related fieldOne to two years of experience in an IT support, help desk, or field engineering positionCompTIA A+, Network+, or Security+ certification (or equivalent IT certifications)Experience with operating systems including Windows and LinuxFamiliarity with network infrastructure and connectivity conceptsExperience with remote support tools and technologiesKnowledge of IT asset management and inventory systemsPrevious experience in a corporate or enterprise IT environment•

Essential Skills and Competencies:

• Decision-making and problem-solvingConcern for quality and attention to detailCustomer focus and commitment to exceeding expectationsAnalytical thinking and technical reasoningEffective communication and collaborationResilience and adaptability in a fast-paced environmentInitiative and willingness to learn new technologiesAdditional InformationBoyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.